• My responsibilities included: answering to inbound calls and making outbound calls; helping customers and travel agents with all sorts of queries and issues regarding new and existing bookings; making sales; amending bookings; reassessing fares (with manual recalculations when required) and offering written support on the web chat.• Worked to targets in a fast-paced environment, where attention to detail was fundamental at the same time. • Developed my problem-solving skills, having to solve urgent issues in a timely manner.• Communicated and worked effectively with internal departments, airports and office colleagues.• Progressed onto the web chat team, where multitasking was part of my daily work as I had to deal with two customers at the same time, resolving various issues simultaneously.• Also joined the amendments team, where I worked with fares, ticketing procedures and tax calculations, and I was also responsible for creating tickets from scratch when required.

• Taught Spanish to GCSE and AS students, preparing them for their exams. • Ran extra speaking sessions for AS and A-Levels students, offering all my available hours for additional support. • Prepared my own materials, planned lessons and monitored students' individual progress. • Participated in department and school meetings and excursions.• Assisted experienced teachers moderate GCSE exams.

• Planned and delivered Spanish lessons from Year 7 to 9 and supported Year 11 students in the preparation for their GCSE exams. I also taught German up to Year 10 and French to Year 7.• My responsibilities included preparing materials, planning lessons, setting homework, correcting notebooks and exams, monitoring students' progress, collecting data, managing students' behaviour and communicating with parents.• Participated in department and school meetings, parents evenings and weekly development training sessions. • Shared groups and coordinated my work with other teachers, becoming a confident team-player in the department.

• Provided customer service at the reception: making bookings, welcoming customers, answering to inbound calls, working as a cashier and helping to run events.• Responded to additional tasks with flexibility, adapting to the company’s needs.