Saiqa Azeem Email and Phone Number
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Saiqa Azeem personal email
An enthusiastic, hard-working and focussed business women with 15 years experience in quality management, finance, business improvement and strategic planning. A PRINCE 2 Practioner as well as a Six Sigma Green Belt and Lead Auditor and a current ISO9001:2015 Lead Manager. A wealth of experience and business successes such as saving a former employer £1.09m through effective contract negotiations, successfully managing a multi million pound project and reducing non conformances by 57% thereby leading to improved customer retention.Vast experience in equality and diversity co-chairing staff networks. Currently working on establishing a new staff and student portal for Middlesbrough College as well as re-introducing ISO9001:2015 into Apprenticeships and assisting with establishing ISO27001 into the organisation.
Middlesbrough Council
View- Website:
- middlesbrough.gov.uk
- Employees:
- 940
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Business Support OfficerMiddlesbrough Council May 2024 - PresentMiddlesbrough, England, United Kingdom
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School GovernorBeverley School Jun 2023 - PresentMiddlesbrough, England, United Kingdom -
Quality And Equalities CoordinatorMiddlesbrough College Sep 2014 - Feb 2023Middlesbrough -
Quality CoordinatorMiddlesbrough College Oct 2013 - Aug 2014My role is to ensure that the College is adhering to all funding and Ofsted requirements. With ten years experience of Six Sigma and ISO9001 quality management techniques testing the robustness and compliance of processes is an essential element of my role via first party audits. Testing internal policies is one element of the role as I also manage the quality management system developed and ensure colleagues and contractors are briefed and trained on the responsibilities and requirements within the system. Identifying and correcting non-conformances as well as providing the organisation with strategic recommendations with tangible business improvements is a major element of this role.
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Quality AnalystBarclaycard Mar 2013 - Oct 2013Analysing call quality of Agents and ensuring that customer's were receiving honest information as well as an excellent customer experience. Scrutinizing data to identify root causes of complaints and providing business cases to eradicate negative trends or implementing corrective actions as applicable. My business success in this organisation include rolling out customer service training to improve the customer experience and implementing a corrective action which saw the organisation reduce a specific complaint type by 59%. -
Quality AnalystFirstsource Solutions Limited Jun 2012 - Feb 2013Ensuring that call quality and processes were being maintained in call centres in Manila and India. This included coaching and mentoring individuals from a distance. One of my business success in this company was developing business key performance measures which allowed each call centre to take responsibility for their performance.
Saiqa Azeem Skills
Saiqa Azeem Education Details
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Business Administration, Management And Operations -
Brackenhoe Secondary SchoolGcse
Frequently Asked Questions about Saiqa Azeem
What company does Saiqa Azeem work for?
Saiqa Azeem works for Middlesbrough Council
What is Saiqa Azeem's role at the current company?
Saiqa Azeem's current role is Parent Governor at Beverley School, Business Support Officer at Local Government. Be the best you can be.
What is Saiqa Azeem's email address?
Saiqa Azeem's email address is s.****@****o.ac.uk
What schools did Saiqa Azeem attend?
Saiqa Azeem attended Teesside University, Brackenhoe Secondary School.
What are some of Saiqa Azeem's interests?
Saiqa Azeem has interest in Social Services, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Arts And Culture.
What skills is Saiqa Azeem known for?
Saiqa Azeem has skills like Change Management, Staff Development, Training Delivery, Coaching, Project Management, Training, Quality Management, Microsoft Office, E Learning, Software Documentation, Inspection, Data Analysis.
Who are Saiqa Azeem's colleagues?
Saiqa Azeem's colleagues are Melanie Boyce, Jackie Edmondson, Amarjit Sihra, Tracy Dring, Natalie Hudson, Razia Ali, Catherine Cunningham.
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