- Timely and accurate billing for customers - Main lead for the cease process in the billing department; ensuring all disconnection notices have been completed - Implementing bespoke customer requirement for billing - Dealing with queries from customers, account managers, customer service teams and other departments within the company - Actioning all Broadband and Ethernet orders for the organisation - Experience working with Sage, Symbill, Affinity, FreshDesk

- Assisting with the preparation of monthly management accounts - Updating of monthly overheads to provide accurate overhead data - Preparing monthly Accruals/prepayments, Journals and Balance sheet Reconciliations - Preparing reports for month end analysis

Main lead for billing on the acquisition of Solar communications to Wavenet UK. - Main point of contact for any Solar communication queries, orders and projects - Creating manual one off invoices in Sage for customers with bespoke requirements. - Platform Analysis – Reviewing all one-off sales for Month end accounts. - Completing commission reports for 3rd parties ensuring they are receiving correct commission on orders placed - Using Affinity for existing customers with monthly recurring charges - Working closely with account managers, project managers & procurement ensuring all orders are correct and figures align with contracts and purchase orders. - Main duties; creating invoices credit or debits, raising deposit invoices, billing queries, ceasing of services on all billing platforms and completing the month end bill run. - Collating information from carriers/ suppliers and inputting into various platforms in in order to complete monthly bill run - Experience working with Sage, Affinity, Connectwise,

Administrator for the business health sector, involved in PCT migration which began in 2013 but is still on-going and to be completed by the end of 2015; liaising with customers to discuss accounts.o First point of contact for bill to pay manager and billing queries.o Creating manual invoices for customers with specific requirements.o Resolving debt queries and issues to help credit controllers collect payments from customers.o Responsible for; raising credit or debits, triggering bills onto accounts, creating new accounts.o Dealing with queries from customers, account managers, customer service teams and other departments within the company when relevant.o Visiting NHS customers to discuss their accounts and what we, as a company, can do to make their experience better; cleaning up NHS accounts part of PCT migration to help reduce debt.o Experience working with RBM, ICOMS, FORCE, work flow management system COMET

Completing reviews, audits, analysing customers’ accounts and departmental transactions in order to identify areas of malpractice, noncompliance, revenue leakage and bad costs. This procedure covers the sales interaction and processing of New Customer acquisitions, processing of disconnection work orders, the application of appropriate Early Disconnection Fees and other audit activities where commissions are at stake. My main responsibilities within the Sales Compliance team involves analysing high risk accounts on ICOMS and using a queue management system RightNow to ensure that our on boarding processes are adhered to. I conduct regular audits of accounts to ensure we mitigate risk to the business using the Consumer Acquisition Policy and adhering to strict DPA and FCA rules and legislations. I am measured through KPI's and SLA's and am expected to deliver 100% quality on my work; this is feedback using a lesson plan mechanism and a skills matrix by an SME.

As a dental nurse I support the dentist in all aspects of patient care, this includes getting the appropriate instruments ready, mixing materials and ensuring patient comfort. I will also take notes from dentist’s dictation for records and once the patient has left, I must tidy the surgery and sterilize all of the instruments.Other aspects of my job also include me being responsible for reception work - making appointments, taking payments, dealing with paperwork and meeting and reassuring patients.

- Greeting and assisting patients at the reception desk.- Managing incoming calls and directing them to the appropriate departments.- Scheduling appointments and maintaining the appointment system.- Assisting with administrative tasks, such as data entry and filing.- Collaborating with healthcare professionals to ensure effective patient care.- Providing general information to patients and addressing their inquiries.