Order Entry Lead Time Reduction Projecto Conducted studies and process improvement projects of the Quotations and Order Entry process to present issues and progress to our Global Rigs VPso Gathered quarterly data to present to the steering committee to ensure each leader of the different departments involved in the process is aware of their performance. Higher visibility allows for increases in process improvement.o Provide training and guidance material to different departments that are a part of the order entry process to eliminate any confusion that previously provided delays.o Upon obtaining the project order entry lead times were averaging well over 30 day and are now closer to the 6-day lead time that is assigned to this process.o Root cause analysis on quality being sacrificed to meet lead times.o Process maps and policy documents being drafted for approval and publishing. This allows for standardization of process across facilities or engineering departments etc

• Develop Cognos reports for the industrial engineers. Completed report projects include;o Planned Order Reporto Horizon Plan report to plan for supply and demando Sales Order Shortage and After Market Backlog Reporto Compass order detail report• Assist and provide support to the Manufacturing system’s engineers and Industrial Engineers to ensure proper implementation of quality and improvement within the facilities they are working with.

• Receive in daily bank reports for 5 different NOV bank sources. Research and apply payments received into Oracle ERP systems. Ensure the remainder of the organization is aware of invoice status or total A/R by keeping Oracle records up to date. • Pulling Excel reports out of Wells Fargo CEO Portal to update department month to date reports and reconciliation between bank and ERP.• Developing Cognos report with compliance team, that pull AR Cash application details as to which invoices were closed within the month.• Work with Sales to ensure arrival of payments to release shipment of material.• Assist project management and order management by providing notification upon arrival of Letter of Credit Payments and other forms of payments. To ensure they move forward with invoice generating processes. Upon completion of invoicing, Apply Payment towards newly generated invoices. • Research customer concerns when statement is not meeting what they believe they have or have not paid. To validate NOV’s records and customer records match.• Work with collectors, accounting, and order management to complete credit and rebill process for invoices that were invoiced with taxes for tax exempt customers.• Assist Oracle RS One team to insure proper development and improvement to the ERP in cash application functions to work towards process improvement and efficiency.

• Process new account set ups for over 10 different NOV Ledgers or Business Units. This being within 6 different ERP Systems, such as Oracle, Glovia, JDE, Syteline and more. This process being done promptly to insure sales and order management can continue business functions. • Conduct full credit investigations to provide new credit lines or to increase current customer account credit limits.• Credit reviews include visual compliance screening, pulling credit reports via DNB, CID, and Experian. Verifying Taxes and constructing credit reference review forms and submitting to references.• Work with Electronic Data Management Business Analysts to insure Oracle Glovia customer set ups and updates are conducted efficiently.• Submitting credit investigations to proper analyst or credit management for approval and submitting approved applications to proper NOV Departments for prompt set ups.• Completing special project reports in excel assigned by management.

• Worked with offshore order management on special projects aiming towards goals of on time delivery coordination to provide more efficient business process.• Pulling Quotations from IQ2 to upload into RigDoc. Uploaded important documents from 2012 orders up until current orders into the RigDoc system which allows all NOV branches worldwide to access documents they may need to complete their tasks. Such as Sales Orders, Purchase Orders, Contracts, SWARS, End User Certificates, Quotes, Cost Price Summaries etc. • Completed transactions in Oracle. Such as Receiving and shipping items, Pulling Purchase orders, Requesting Sales orders etc.• Requesting part numbers to be added or edits made to Purchase order by purchasing department.• Worked closely with Project Management to confirm item invoicing and charges are correct and ready to be transacted in oracle.• Received and sent correspondence to accounting department in regard to month end intercompany invoice report. Monthly report would have roughly 300+ items on it and would need all items to be transacted in oracle for accounting to be able to close out the invoices. This was conducted in Excel Spreadsheet that were compiled through V look ups and Pivot tables.

• Create a friendly, caring, and cooperative impression on visitors, patients, clients, physicians, and others.• Represents Company in a professional manner at all times and demonstrates professionalism and proper telephone etiquette. • Intake Referrals, Data Entry, Filing, Scanning and Uploading of patient information into company database.• Provide support for billing functions – Such as checking billed claim status, appealing under payment or denials, and following up.• Responsible for meeting timelines regarding exportation of data entered. • Organize and supervise flow of paperwork within the company as related to the Medical record, or patient care services. • Obtain verification of re-imbursement authorizations and re-authorizations from health insurce as requested. • Answer multiple line telephone system, forward calls as appropriate and exercise good judgment when prioritizing calls. • Audit documents for accuracy prior to filing; notify Supervisor of problematic documents upon receipt. • Responsible for up-dating on-call books & answering service logs, as well as inform HR and answering service of any changes (telephone number change, etc…)• Multiple typing tasks. • Any other task assigned by supervisor.

Did full analysis of daily census versus daily sign in of patients that actually attended versus patients that are in the census. Also did comparison of how many patients attended all secessions of therapy.

assisted customers by informing them of the many types of diamond and gem stones qualities to assure the customer was satisfied with the piece the wish to purchase.