As a Network Support Engineer at Palteck Qatar, I provide technical support and solutions for various hardware, software, and networking issues. I have experience in installing, configuring, and maintaining workstations, devices, and systems for remote and onsite clients. I also diagnose and troubleshoot complex problems with ease and patience, ensuring customer satisfaction and loyalty.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Responded to over 10-15 customer requests for products, services, and company information.• Offered advice and assistance to customers, paying attention to special needs or wants.• Cultivated customer loyalty, promoted repeat customers, and improved sales.• Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.• Delivered products to customer locations within specific timeframes.• Maintained Shopify System for day-to-day operations of the business.

• Installing new hardware, software, and networking systems.• Diagnosing and troubleshooting hardware, networking, and software issues.• Served as the primary point of contact for support relating to owned solutions and products.• Provided guidance on installing and integrating new hardware components and software to remote clients.• Explained technical information in clear terms to non-technical individuals to promote better understanding.• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.• Configured hardware, devices, and software to set up workstations for employees.

• Build PCs based on customers' needs and specifications and perform maintenance and troubleshooting on all computer systems.• Consult and advise customers on new and old PC builds.• Train fellow colleagues on troubleshooting and maintenance guidelines and methods to help facilitate better customer services.• Offered friendly and efficient service to all customers, handled challenging situations with ease.• Worked closely with store manager to maintain optimum levels of communication to effectively and efficiently complete projects.• Worked flexible hours, night, weekend, and holiday shifts.• Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.• Approached browsing customers to initiate conversations to determine buying preferences.• Offered each customer top-notch, personal service to boost sales and customer satisfaction.• Employed strategic tactics such as cross-selling and upselling to drive sales.• Perform maintenance and troubleshooting on all computer systems • Maintaining up-to-date records of stock and inventory • Consult and advise customers on new and old PC builds• Train fellow colleagues on troubleshooting and maintenance guidelines and methods to help facilitate better customer services

• Primary role is to fulfill the duties of assisting QSL staff and customers with inquiries and requests within and outside of the company.• Also aided the fixed assets team by crowing, cataloging, auditing, and maintaining a database of company assets with the use of Microsoft Dynamics AX software.• Provide on-site and off-site (remote access) IT support to QSL staff in various areas such as emails, hardware, and software issues and teaching new & current employees new tech and software.• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.• Used Microsoft Excel and other software tools to create documents and other communications.• Eliminated downtime and maximized productivity by providing top project quality control.• Monitored all company inventory to ensure stock levels and databases were updated.• Worked flexible hours; night, weekend, and holiday shifts.

• Designed and Presented a Network Topology project for a new head office and company branch to enable better connectivity and data integration between off-sites, branches, and head office.• Also provided technical support and consulting on improving the company's overall performance.• Provided detailed network diagrams, process flow charts, and procedural guidelines.

1. Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.2. Patched software and installed new versions to eliminate security problems and protect data.3. Coordinated all installations, calibrations and maintenance for broadcast equipment used by HIKVISION4. Provided WIFI & LAN network troubleshooting.