Saishrie Rangineni Email & Phone Number

Canada

Hyderabad Area, India

• Responsible for reviewing and analyzing signals related to identifying, preventing and mitigating the exploitation of the Uber’s platform and products by bad actors.
• Provide assistance in identifying new and existing risks facing the Operations organization for which controls or surveillance are lacking.
• Partner with cross-functional teams to scope, size and propose improvements to fix recurring issues.
• Been part of multiple projects like India Driver Fraud, Airport fraud, Gps Spoofing fraud, Documents fraud, Duplicate Driver accounts fraud and external employees Fraud.
• Assisted in sucessfully revamping the entire ticketing tool for the BPO agents for better efficiency.
• Developed Fraud support logics, implemented changes for the BPO and GLH employees for the first contact resolution to the Driver-partners.

Hyderabad, Telangana, India

• Root cause analysis of customer grievance tickets handled by email/call/chat mode customer service agents and provide final resolutions to the highest pushback tickets.
• Handle customer associate agents throughout the Globe in resolving various customer issues within stipulated time.
• Analyse, monitor, validate, and drive continuous improvement to methods, and propose projects to improve customer satisfaction rate.
• Work with vendors, quality, engineering, and all support areas to improve better customer experience.
• Identify continuous improvement opportunities and support efforts in order to implement Lean principles throughout the organization.
• Work on multiple projects to improve the quality and handling time of the associates