Revitalizing a Thriving SME:Re-engaging employees and prioritizing company structure, communications, and branding to drive renewed success after the 2020 market collapse.Building High-Performing Development Teams:Cultivating a deep understanding of developers' needs to build complementary teams around their strengths and weaknesses.Coordinating teams to generate themes for publication and complete functional prototypes within 40 hours.Leading Product Development & Innovation:Driving feature prioritization, process improvements, and product direction for 30+ projects by collaborating with 50+ guest speakers, 45 judges, and 15 educators.Developing & Evangelizing the Product Roadmap:Maintaining and promoting the product roadmap for 30+ prototypes, providing application testing, training, and risk analyses for each team.Fostering a Positive Work Environment:Effectively managing interpersonal conflicts and leveraging ABA therapy techniques to facilitate effective communication and emotional intelligence within teams.Bridging the Gap between Teams & Stakeholders:Clearly communicating workloads, roadblocks, and expectations across teams and stakeholders, ensuring internal and outsourced personnel align with project deadlines.Optimizing Product Functionality:Conducting weekly application testing to guarantee that requirements are understood and implemented accurately.Data-Driven Customer Innovation:Leveraging data-driven insights to propose, present, and launch successful product innovations for Game Worlds, including four semester-long fall courses, a Unity bootcamp, and private tutoring sessions.

• Host and Producer: Host and producer of podcast exploring themes of diversity, inclusion, and social justice. Researched legal considerations, developed compelling content, and managed all aspects of production from script to publication.• Storytelling and Editorial Expertise: Experienced in interviewing guests, crafting narratives, and ensuring accuracy and clarity in published content. Demonstrated strong editorial judgement through research and scriptwriting.• Communication and Collaboration: Collaborated with guests and contributors to foster a positive and supportive production environment. Articulated complex topics in a clear and engaging manner for diverse audiences.

Project Management:- Supported the Project Director in all aspects of grant implementation, ensuring adherence to budgetary requirements, deadlines, and deliverables.- Coordinated logistics for interviews, field recordings, photoshoots, and community events.- Managed data collection and archival protocols for diverse materials like oral histories, photographs, clothing, and video footage.Community Engagement:- Built relationships with members of the Laotian American community, fostering trust and participation in the project.- Conducted and transcribed oral histories, capturing personal stories and experiences of migration and cultural preservation.- Assisted with event planning and outreach for Lao New Year festivities, promoting cultural awareness and community celebration.Content Curation & Archiving:- Catalogued and digitized collected materials according to archival best practices, ensuring long-term preservation and accessibility.- Developed metadata and descriptive materials for archival records, enhancing research and educational value.- Contributed to research and writing of project reports and grant deliverables for the Library of Congress.Impact:- Successfully archived and preserved the stories, traditions, and cultural expressions of the Laotian American community in Iberia Parish.- Contributed to the Library of Congress's mission to document diverse American experiences and build understanding across cultures.- Fostered community engagement and cultural pride among the Laotian American population.

• Leadership and Project Management: Pitched, produced, and edited acclaimed sci-fi audio drama for Pineapple Street Studios. Managed all aspects of production, from writing and sound design to marketing and social media.• Creative Vision and Execution: Wrote 600 pages of material, designed cover art, and selected actors to bring the story to life. Demonstrated a strong command of narrative structure and character development.• Recognition and Impact: Awarded prestigious Webby, Third Coast, and Variety recognition, showcasing dedication to impactful storytelling and audience engagement.

Cultivated positive change as a Behavior Interventionist, empowering individuals with special needs and developmental disabilities to reach their full potential. Leveraged Applied Behavior Analysis (ABA) principles and techniques to:- Design and implement personalized behavior intervention plans: Analyzed individual needs and crafted targeted strategies to address challenging behaviors, promote skill development, and foster greater independence.- Deliver engaging and evidence-based therapy: Utilized play-based interventions and positive reinforcement to make learning fun and effective, ensuring a supportive and motivating environment.- Collaborate with diverse stakeholders: Partnered with families, educators, and other professionals to coordinate care, share progress, and ensure consistency across settings.- Communicate effectively: Documented observations, analyzed data, and provided clear and concise progress reports to inform decision-making and track client development.- Adapt and refine interventions: Continuously monitored progress, evaluated the effectiveness of strategies, and adjusted plans as needed to maximize client success.Gained invaluable experience in:- Instructional design: Developing personalized learning plans tailored to individual needs and learning styles.- Performance management: Implementing behavior change strategies, monitoring progress, and providing ongoing feedback and coaching.- Teamwork and collaboration: Effectively communicating with diverse stakeholders and fostering a collaborative approach to client care.- Data analysis and evaluation: Tracking progress, interpreting data, and using insights to inform program improvement.

Masterfully navigated complex challenges and propelled an under-supported program to record-breaking success as Camp Director at iD Tech's SMU location.Leadership & Team Management:- Built and nurtured a high-performing team amidst staff turnover: Developed a comprehensive training manual for new staff, covering logistics, schedules, procedures, and emergency protocols. Fostered a collaborative and supportive environment, leading to excellent staff morale and performance.- Drove customer satisfaction to unmatched levels: Achieved perfect 100% ratings from customers, staff, university, and company throughout the summer – a testament to exceptional leadership and dedication.- Negotiated win-win solutions: Bridged communication gaps between iD Tech, vendors, and the university, securing favorable compromises and strengthening relationships.Innovation & Resourcefulness:- Overcame operational hurdles with creative problem-solving: Despite limited resources, implemented cost-saving initiatives and devised solutions to unforeseen challenges, ensuring smooth camp operations.- Triumphed over limitations: Surpassed enrollment caps by significant margins in both years, with 98% occupancy across an 8-week season, making the SMU camp the leading program in Texas.Communication & Collaboration:- Maintained seamless communication across multiple stakeholders: Communicated daily with numerous departments, including Curriculum, HR, Headquarters, customers, Client Services, co-workers, third parties, housing, PR, and sister programs, ensuring everyone was informed and aligned.- Ensured fiscal responsibility: Proposed and tracked weekly budgets, identifying opportunities for cost reduction through creative solutions and resource optimization.

Thrived as a Youth Entertainment Host on Disney Cruise Line, captivating children ages 3-17 with immersive entertainment and unforgettable experiences.- Mastermind of Fun: Cultivated a vibrant atmosphere through interactive games, activities, and theatrical performances, ensuring every child felt included and empowered.- Creative Choreographer: Choreographed and led playful dance routines, engaging families in shared moments of joy and laughter.- Storytelling Virtuoso: Brought beloved Disney characters to life through dynamic acting and improvisation, sparking imaginations and igniting lifelong memories.- Event Architect: Collaborated with fellow YAE Hosts to design and execute special events, from dazzling talent shows to character meet-and-greets that brought smiles to every face.- Guest Champion: Prioritized exceptional customer service, addressing inquiries with enthusiasm and resolving concerns with a positive attitude.- Leadership Maestro: Motivated and led a team of YAE Hosts to consistently deliver high-quality entertainment and exceed guest expectations, resulting in outstanding satisfaction ratings.- Innovation Catalyst: Developed and implemented fresh youth activities that captivated audiences and fueled repeat engagement, constantly seeking ways to elevate the onboard experience.

• Masterfully juggled bi-monthly newsletters, captivating email campaigns, reservation system management, and a bustling program calendar, all while securing funding for over 300+ free annual programs for Iberia Parish residents. • Elevated the library's public profile and program participation through strategic communications, impactful programming, and a passion for community engagement.• Developed and oversaw first mobile app for summer registration, boosting user engagement and streamlining access for 70,000 residents.• Recruited summer interns who transitioned to full-time positions, demonstrating program effectiveness and talent building.• Directed year-long tax election campaign, securing parish funding for 10 years and ensuring library sustainability.• Initiated the first website redesign project, focusing on mobile optimization and improving user experience.• Generated, audited, and executed annual PR plan and event calendar for 300+ community programs, maximizing participation and reach.• Managed program catalog production, crafting compelling descriptions and layout for effective program promotion.• Led weekly email marketing campaigns for program enrollment, utilizing personalization strategies to increase engagement.• Captured high-quality photographs of library programs and events for internal and external publications.• Built strong relationships with library staff, community partners, and the public, fostering collaboration and program success.• Championed historic preservation and cultural memory: spearheaded the establishment of two archival collections documenting the rich history of the local Black community, including lost festivals and historic preserves.• Secured funding for over 300+ free annual programs for parish residents, ensuring accessibility and enriching experiences for all ages.