Jazmine Saito Email & Phone Number

Kirkland, Washington, United States

Seattle, Washington, United States

• Quality
• Defined Flagship product workmanship criteria, which was accepted as the baseline for warranty RMA by the contract manufacturer.
• Developed a workmanship reporting process, which included weekly meetings with the CM and GF team to perform RCA and track corrective actions for each issue.
• Reduced workmanship claims by 75% and implemented over 300 corrective actions in 2021.
• Initiated and led drawing review for over 300 individual components in collaboration with the… Show more Quality
• Initiated and led drawing review for over 300 individual components in collaboration with the mechanical design team to improve quality control by identifying CTQ/CTF callouts.

Seattle, Washington, United States

• Quality
• Established a comprehensive QA approach at Glowforge
• Created company wide cosmetic criteria for consumer electronic products, applicable to multiple product lines with hundreds of components per product, acknowledged and accepted by suppliers, Glowforge and contract.
• Initiated weekly Material Review Board (MRB) meetings with key suppliers to promptly identify, address, resolve, and disposition quality issues and affected material.
• Drove incoming… Show more Quality
• Drove incoming quality yield reported by the CM from 50% to 99% over the course of 6 months through driving detailed reporting of multiple quality issues and collaborating with both the supplier and CM to initiate.

Seattle, Washington, United States

• Created customer-facing documentation for cleaning and replacing parts, preventing dozens of RMAs.
• Created and implemented a labeling system to report on over 4000 issues across 5 projects in Jira.
• Worked with the design team to design and implement an escalations process for material settings.
• Created internal documentation, training, and processes across nearly 200 CS team topics.
• Debugged and resolved hardware issues on units on the manufacturing and repair assembly… Show more
• Debugged and resolved hardware issues on units on the manufacturing and repair assembly lines for 100+ hours.

Seattle, Washington, United States

• Created conceptual designs for custom signage projects according to client branding specs and vision.
• Created manufacturing drawings from conceptual designs for interior and exterior signage projects. These drawings met specific criteria and standards for city building permitting.
• Programmed and operated a Multicam 5000 Series CNC router using EnRoute software to produce custom sign parts.
• Led a project to optimize fabrication by establishing manufacturing drawing criteria to… Show more
• Led a project to optimize fabrication by establishing manufacturing drawing criteria to reduce rework part and labor costs.
• Led a team to optimize and document cross-team processes involving the sales, design, and manufacturing departments. Show less

Seattle, Washington

• Provided recommendations and solutions to clients' LMS software inquiries through phone, 1:1 meetings, and email
• Communicated and consulted with Catalyst and Canvas software developers to provide solutions for clients
• Tested bugs in the software and consulted with developers regarding intended software behavior
• Built training resources and engaged in 1:1 mentoring with junior consultants

Seattle, Washington

• Installed and configured a data acquisition board
• Analyzed and prepared data for presentation to a research board
• Designed and ran experimental tests
• Troubleshot and resolved issues that came up during experimentation

Waipahu, Hawaii

• Performed mechanical and architectural quantity takeoffs of HVAC equipment and sheet metal items.
• Organized estimating information into spreadsheets to submit for individual job bids.
• Preserved records of building plans and invoices, stored and retrieved appropriate information in a database, developed communication and customer service skills.