Jazmine Saito Email & Phone Number

Kirkland, Washington, United States

Seattle, Washington, United States

Quality● Defined Flagship product workmanship criteria, which was accepted as the baseline for warranty RMA by the contract manufacturer. ● Developed a workmanship reporting process, which included weekly meetings with the CM and GF team to perform RCA and track corrective actions for each issue. ● Reduced workmanship claims by 75% and implemented over 300 corrective actions in 2021. ● Initiated and led drawing review for over 300 individual components in collaboration with the… Show more Quality● Defined Flagship product workmanship criteria, which was accepted as the baseline for warranty RMA by the contract manufacturer. ● Developed a workmanship reporting process, which included weekly meetings with the CM and GF team to perform RCA and track corrective actions for each issue. ● Reduced workmanship claims by 75% and implemented over 300 corrective actions in 2021. ● Initiated and led drawing review for over 300 individual components in collaboration with the mechanical design team to improve quality control by identifying CTQ/CTF callouts. ● Oversaw 46% of drawings updated and ensured all suppliers agreed to comply with updated drawingsChange Control Glowforge Aura NPI● Established labeling and traceability process for subassemblies, PCBAs, and assembled products to align with the needs of multiple teams● Reviewed and provided feedback for assembly fixture designs and corresponding maintenance plans based on critical design specs, useablity, ergonomics, and efficiency● Managed design, manufacturing, quality and test teams to investigate, root cause, solve, and validate all issues identified during each NPI phase. Show less

Seattle, Washington, United States

Quality ● Established a comprehensive QA approach at Glowforge● Created company wide cosmetic criteria for consumer electronic products, applicable to multiple product lines with hundreds of components per product, acknowledged and accepted by suppliers, Glowforge and contract manufacturers.● Initiated weekly Material Review Board (MRB) meetings with key suppliers to promptly identify, address, resolve, and disposition quality issues and affected material. ● Drove incoming… Show more Quality ● Established a comprehensive QA approach at Glowforge● Created company wide cosmetic criteria for consumer electronic products, applicable to multiple product lines with hundreds of components per product, acknowledged and accepted by suppliers, Glowforge and contract manufacturers.● Initiated weekly Material Review Board (MRB) meetings with key suppliers to promptly identify, address, resolve, and disposition quality issues and affected material. ● Drove incoming quality yield reported by the CM from 50% to 99% over the course of 6 months through driving detailed reporting of multiple quality issues and collaborating with both the supplier and CM to initiate, implement, and validate solutions.● Negotiated fair disposition of rejected materials based on factual evidence and root cause analysis.Manufacturing● Drove line capacity at CM from 60 to 100 units per day● Identified process issues on the line and implemented robust, validated, and automated (as much as possible) solutions● Managed change control projects in collaboration with Design Engineers and Change Management to document, test, implement, and validate dozens of design and process changes. Show less

Seattle, Washington, United States

● Created customer-facing documentation for cleaning and replacing parts, preventing dozens of RMAs.● Created and implemented a labeling system to report on over 4000 issues across 5 projects in Jira.● Worked with the design team to design and implement an escalations process for material settings.● Created internal documentation, training, and processes across nearly 200 CS team topics.● Debugged and resolved hardware issues on units on the manufacturing and repair assembly… Show more ● Created customer-facing documentation for cleaning and replacing parts, preventing dozens of RMAs.● Created and implemented a labeling system to report on over 4000 issues across 5 projects in Jira.● Worked with the design team to design and implement an escalations process for material settings.● Created internal documentation, training, and processes across nearly 200 CS team topics.● Debugged and resolved hardware issues on units on the manufacturing and repair assembly lines for 100+ hours.● Progressed and solved an average of 70 Tier 2 hardware related customer tickets weekly.● Collaborated with supply, repair, and finance teams to support out-of-warranty customer repairs and replacement parts. Show less

Seattle, Washington, United States

● Created conceptual designs for custom signage projects according to client branding specs and vision. ● Created manufacturing drawings from conceptual designs for interior and exterior signage projects. These drawings met specific criteria and standards for city building permitting.● Programmed and operated a Multicam 5000 Series CNC router using EnRoute software to produce custom sign parts.● Led a project to optimize fabrication by establishing manufacturing drawing criteria to… Show more ● Created conceptual designs for custom signage projects according to client branding specs and vision. ● Created manufacturing drawings from conceptual designs for interior and exterior signage projects. These drawings met specific criteria and standards for city building permitting.● Programmed and operated a Multicam 5000 Series CNC router using EnRoute software to produce custom sign parts.● Led a project to optimize fabrication by establishing manufacturing drawing criteria to reduce rework part and labor costs.● Led a team to optimize and document cross-team processes involving the sales, design, and manufacturing departments. Show less

Seattle, Washington

● Provided recommendations and solutions to clients' LMS software inquiries through phone, 1:1 meetings, and email● Communicated and consulted with Catalyst and Canvas software developers to provide solutions for clients● Tested bugs in the software and consulted with developers regarding intended software behavior● Built training resources and engaged in 1:1 mentoring with junior consultants

Seattle, Washington

● Installed and configured a data acquisition board ● Analyzed and prepared data for presentation to a research board● Designed and ran experimental tests● Troubleshot and resolved issues that came up during experimentation

Waipahu, Hawaii

● Performed mechanical and architectural quantity takeoffs of HVAC equipment and sheet metal items. ● Organized estimating information into spreadsheets to submit for individual job bids. ● Preserved records of building plans and invoices, stored and retrieved appropriate information in a database, developed communication and customer service skills.