Sai Venkatesh Email & Phone Number

Tasmania, Australia

- Scripted multifactor authenticator with password generator tool for Servicedesk- Successfully setup and maintain Teams room devices- Scripted to send an automated email for users with AD accounts close to expiry- Successfully implemented necessary group policies and rolled out Edge Chromium in the business through SCCM- Automated several tasks in Teams and office 365 using Power Automate within the business- Successfully scripted and automated multiple recurring tasks- Manage O365 and Teams (communication service)

Australia

- Helping users to build personal IT home environments- Build and deploy Media servers- Provided solutions to home automation systems- Deploy customised NAS storage devices for personal and professional environments

Collingwood, Victoria, Australia

- Administered users accounts on Active Directory and Azure Active Directory- Configured emails on Exchange 2012/2016 and Office 365- Setup spam filters such as Mail Guard and Office 365 Advance Threat Protection on emails and monitor them- Configured Veeam backup systems and restore data/VMs when necessary- Created and deployed programs to end user's machines - tool similar to SCCM- Scheduled and monitored Windows/program updates on end user machines - managed deployment policy- Created images of workstations using Acronis and others- Remotely configured and managed antivirus on the devices through endpoint protection console- Set up and managed Office 365, Intune and Cisco Meraki MDM services to manage mobile devices- Setup the initial configuration and deployment of Sophos firewall devices- Configured nd managed Xirrus and Ubiquity APs on centralized portal- Automated tasks using Flows, Sharepoint online and Powerapps/Dynamics 365

Collingwood, Victoria, Australia

- Administered users in AD/Office 365- Successfully migrated the MSP from Sharepoint based password manager to cloud based system- Successfully implemented MFA for Azure Active Directory and Office 365 users- Prepared and maintained documentation to the end clients using Visio charts- Deployed and supported workstations and mobile devices such as smart phones and tablets- Upgraded hardware on the existing workstations- Installed Citrix Workspace app on end-user devices for seamless connection to the Terminal Server- Managed the IT inventory by creating documents to track assets held by end-users- Restored documents from Veeam backups and VM snapshots- Managed email spam filter - block or unblock emails

Melbourne, Australia

 Manage train replacement buses at Rail Crossing Removals Projects Organizing alternate transport for customers with special needs during the shutdown Manage a team of 5 and overlook all ongoing activities at the site Represent Metro while being highly professional and ensuring 0 complaints from customers Identify and solve problems by liaising with the busing providers like Dysons, Ventura, and Transdev

Melbourne, Australia

 Developed effective relations with vendors through clear communication Assisted clients in drive and printer sharing over the local network Managed Active Directory, Office 365 suite and on-premises Exchange services Served as server technician and troubleshoot hardware problems in servers Offered on-call technical support and teach users how to utilize technology in everyday life Escalated Incidents to other Support groups such as software and hardware vendors according to the need of the incidents

Master'S Degree, Information Technology, Distinction Honors

Activities and Societies: Member of Bhakti Yoga Group focused on encouraging a healthy lifestyle among students and increasing.

It Professional Year, Networking

Bachelors In Information Technology, Computer Systems Networking And Telecommunications