- My role involves gathering and analyzing data related to service operations, identifying areas for improvement, and developing strategies to optimize service delivery.- Conducted meetings and presentations to share ideas and findings.- Performed requirements analysis, documenting and communicating the results of your efforts. - Effectively communicated insights and plans to cross- functional team members and management.- Gathered critical information from meetings with various stakeholders and produced useful reports.- Ensured solutions met business needs and requirements.- Performed User Acceptance Testing (UAT)- Effective communication, problem-solving skills, and a deep understanding of industry trends - Developed various documents for the projects will such as synopsis, Functional Requirement Document (FRD), Business Requirement Document (BRD), Software Specification Document (SRS), and Project Report.

- Worked closely with stakeholders, including educators, administrators, and developers, to identify business needs and translate them into functional requirements.- Evaluated current systems, proposing improvements, conducting market research, and ensuring that technology solutions align with educational goals.- Communication between technical teams and non-technical stakeholders, ensuring that projects are delivered on time and meet user requirements.- Collaborated with project manager and content creators to gather and analyse requirements for new features or enchantments in Byju’s learning application.- Created detailed user stories and acceptance criteria to ensure clear communication of requirements to the development team.- Analyzed data related to app usage, course completion rates and student performance to identify trends and areas for improvement - Utilized data analytics to recommend personalised learning paths and content for student based on their performance and preferences.- Analyzed customer support data to identify common issues, responses times and resolution optimal resource allocation.

- Assist in collecting and documenting business requirements from stakeholders.- Analyse data to identify trends, patterns, and insights.- Create and maintain detailed documentation of business requirements, functional specifications and process workflows.- Communicate effectively with stakeholders to clarify requirements and provides updates - Collaborating with cross-functional teams to gather and document business requirements, creating detailed reports and dashboards, and identifying opportunities for process improvements.- Support the testing team by developing test plans and test cases.