Sajal Kumar
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Sajal Kumar Email & Phone Number

Vice President CX @ ZEE5 | Leading CX & Digital transformation | Inside Sales | NPS | AI-Driven Automation | Expert in Outsourced/ In-house Voice/Non-Voice operations & stakeholder management | Cost Efficiency | ORM at ZEE5
Location: Mumbai, Maharashtra, India 1 work role
1 work email found @zee.com LinkedIn matched
✓ Verified May 2026 3 data sources Profile completeness 86%

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Work email s****@zee.com
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Current company
Role
Vice President CX @ ZEE5 | Leading CX & Digital transformation | Inside Sales | NPS | AI-Driven Automation | Expert in Outsourced/ In-house Voice/Non-Voice operations & stakeholder management | Cost Efficiency | ORM
Location
Mumbai, Maharashtra, India
Company size

Who is Sajal Kumar? Overview

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Quick answer

Sajal Kumar is listed as Vice President CX @ ZEE5 | Leading CX & Digital transformation | Inside Sales | NPS | AI-Driven Automation | Expert in Outsourced/ In-house Voice/Non-Voice operations & stakeholder management | Cost Efficiency | ORM at ZEE5, a company with 432 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a work email signal at zee.com and a matched LinkedIn profile for Sajal Kumar.

Sajal Kumar previously worked as Vice President Customer Experience at Zee5.

Company email context

Email format at ZEE5

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{first}.{last}@zee.com
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AeroLeads found 1 current-domain work email signal for Sajal Kumar. Compare company email patterns before reaching out.

Profile bio

About Sajal Kumar

With over 19 years of experience in customer experience (CX) leadership, I have consistently delivered impactful results across various sectors, including Telecom, Manufacturing, Ed-Tech, and OTT. My core competencies include CX strategy, digital transformation, inside sales, net promoter score (NPS), AI-enabled automation, complaint management, customer service operations and service partner management.As the Vice President of Customer Experience at ZEE5, I've led a customer-centric transformation by integrating new tools and cutting-edge technologies. This strategic shift, incorporating self-service portals, chatbots, AI-powered solutions, CRM & diallers played a crucial role in achieving a remarkable 70% increase in NPS, a 30% year-over-year sales boost, and a significant 30% reduction in operational costs. With 18 years of CX leadership, my focus is on crafting a seamless journey for ZEE5's 119.5 million active users through the thoughtful application of digital transformation, ensuring efficiency, innovation, and elevated customer experiences. #CXLeader #CustomerExperience #DigitalTransformation

Listed skills include Team Management, Operations Management, Management, Telecommunications, and 19 others.

Current workplace

Sajal Kumar's current company

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ZEE5
Zee5
Vice President CX @ ZEE5 | Leading CX & Digital transformation | Inside Sales | NPS | AI-Driven Automation | Expert in Outsourced/ In-house Voice/Non-Voice operations & stakeholder management | Cost Efficiency | ORM
bombay, maharashtra, india
Website
Employees
432
AeroLeads page
1 role

Sajal Kumar work experience

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  • Zee5
    Vice President Customer Experience
    Aug 2024 - Present - Mumbai, Maharashtra, India
Team & coworkers

Colleagues at ZEE5

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FAQ

Frequently asked questions about Sajal Kumar

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What company does Sajal Kumar work for?

Sajal Kumar works for ZEE5.

What is Sajal Kumar's role at ZEE5?

Sajal Kumar is listed as Vice President CX @ ZEE5 | Leading CX & Digital transformation | Inside Sales | NPS | AI-Driven Automation | Expert in Outsourced/ In-house Voice/Non-Voice operations & stakeholder management | Cost Efficiency | ORM at ZEE5.

What is Sajal Kumar's email address?

AeroLeads has found 1 work email signal at @zee.com for Sajal Kumar at ZEE5.

Where is Sajal Kumar based?

Sajal Kumar is based in Mumbai, Maharashtra, India while working with ZEE5.

What companies has Sajal Kumar worked for?

Sajal Kumar has worked for Zee5.

Who are Sajal Kumar's colleagues at ZEE5?

Sajal Kumar's colleagues at ZEE5 include Kulin Patel, Maheshwari Nambiar, Disha Haran, Shraddha Dhumal, and Rekha Mohanan.

How can I contact Sajal Kumar?

You can use AeroLeads to view verified contact signals for Sajal Kumar at ZEE5, including work email, phone, and LinkedIn data when available.

What skills is Sajal Kumar known for?

Sajal Kumar is listed with skills including Team Management, Operations Management, Management, Telecommunications, Call Centers, Start Ups, Vendor Management, and Change Management.

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