Sajal Chauhan Email and Phone Number

• Analyzing customer data to extract actionable insights for process enhancement.• Monitored and evaluated KPIs such as call flow, average handling time, closures, customer satisfaction using excel and SQL, improving closures and customer satisfaction by 15%.• Developed comprehensive reports and dashboards using excel to present findings, enabling datadriven decision-making for strategic process optimization.• Analysis of call flow data to identify bottlenecks, reduce repeat customers inquiries by 5%,improve first-call resolutions by 3% and increase closures through targeting high ageing cases.• Collaborated cross-functionally to provide support through data analysis for identification of root cause, and issue resolution and communication, reducing process TAT by 5%.

• Spearheading the implementation of data mining tools using excel and python, resulting in increase in lead quality. • Implemented a streamlined data ETL and management process, reducing time spent on data preprocessing and reducing querying redundancy, leading to improved team efficiency. • Fostering a collaborative team culture that led to increase in team productivity and achievement of quarterly targets consistently. • Collaborating cross-functionally to integrate data insights into strategies, resulting in increase of overall lead generation ROI.

• Creating a database of potential Channel/Franchise Partners. • Strategizing and Executing sales pitch. • Ensuring to achieve targets within deadlines.

• End to end Recruitment and onboarding of interns. • Managing team of 15 interns. Helping them effectively achieving decided targets. • Working with different teams for the organizational growth.

- designing posters of various events and products- increasing engagement through social media posts