• Administer and coordinates with operations department’s fulfillment of customer orders accurately, ensuring 48 hours for delivery and quality of care in processes, handling/training other junior associates on assembling pre-determined product kits; ensuring customer packages are accurately prepared for delivery via delivery services (UPS, FedEx, USPS, etc.). • Lead in warehouse logistics operations: picking, packing, quality, shipping/receiving, stocking, inventory management, replenishment, cycle count/certified TDG orders, and product returns for company’s care and nutrition products.• Handle Will Call customers in stores and prioritizes orders, verifying/ updating addresses and services to express.• Manage inventory and stock of shipping supplies: ordering supplies and reporting of supplies stock HR & Office Administration to forecast budget for next years.• Pick/process customer orders via warehouse management system and RF scanner with accurate quality checks.• Process Canada-wide and International shipments including labeling, pallet wrappings with UPS, Canada Post, FedEx, etc.; focusing on delivery within time goals of 48 hours of receipt and meeting the daily picking and shipping performance metrics.• Warehouse equipment: load trucks with forklift and pumping of trucks; using shipping software, Ecommerce systems, RF scanners etc. • Prioritize walk-in customer orders and store orders; also competing paperwork/documentation/recordkeeping on time.• Support continuous improvement by administering training programs and implementing efficiencies in business processes and upgrades. • Workplace Safety Advocacy - Adheres to safety rules, maintaining shipping stations & warehouse with housekeeping standards.• TDG Certified - Processing Dangerous Goods shipments and attends Annual WHMIS trainings.

5 years of office operations support, providing administrative assistance, human resource assistance, & accounting & bookkeeping duties.• General office management, supporting office administration by answering inbound calls, assisting CEO in schedule and calendar management, travel agenda, housekeeping coordination for office maintenance, and human resources & payroll administration. • Prepare daily reports in Microsoft Office, using Word and Excel and helped create presentations and marketing collateral (brochures).

Handled corporate recruitment, training & development, performance and compensation management, and general office administration.