Sajan Kumar Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Product Strategy & Roadmap:● Prepared quarterly product roadmap for Middle mile and Return Leg (RTO) network on productivity improvement & off roll manpower cost reduction aligned with business goals and user needs.● Identified holistic problem statements and ideated detailed product requirements for 15+ features for 3 products, to improve site productivity by 18% in a Quarter and increased network speed by 9% for regular & 22% for priority clients.Stakeholder management:● Collaborated with cross-functional teams in an agile environment to deliver high-quality web portal and HHD friendly screens for processing return to seller/client parcels with a focus on timely delivery as per the desired acceptance criteria.● Developed process flows, User interaction models & closely work with UI/UX designers for wireframes/visual designs.Market Analysis & Customer Focus:● Designed workflow for Express delivery service- Air Haul as a part of competitive landscape and automated launch process for new clients; improved service level with growth in add-on revenue by 8% Q-o-Q.● Worked closely with customers to gather feedback, understand pain points and launched a series of enhancements in the Quality Control (QC) process, resulting in a substantial reduction of monthly debit losses by 0.9 crore.

- Conducted market sizing, opportunity assessment, and consumer satisfaction analysis of K-12 Coding courses for B2B business. Worked with key stakeholders in business teams, product management and Tech teams to define strategy for product roadmap till launch.- Worked with Central Excellence team, to design "Go To Market" Strategy Plan, manage from concept to launch, post launch tracking key performance and hygiene metrics for franchisee and School edge coding product in B2B business with revenue ~210 crores.- Built forecasting model and solved operational analytics problems for schools on-boarding, teacher availability and batch scheduling.- Facilitated implementation of incentive model, which ensured an increase in sales revenue by 8%.Building management analytics dashboards showing overall business revenue, conversions, ASP, and ARPU by leveraging Salesforce and Google Rest APIs with Python Data Management & Integration libraries.- Devising AOP and P&L for whole business with estimation of Unit Economics for the product pricing for various segments and calculation of GM, CM and EBIT. Highlighted key levers which helped drive revenue.

Mumbai, Maharashtra, India

- Handling last mile planning and operations for the B2B and B2C heavy category in 3PL ecommerce logistics and enhanced their productivity by 22% and 14% respectively by suggesting data backed changes to improve the efficiency of the existing processes.- Studying inputs and forecasting trends of expected load to drive forward looking opportunities with stakeholder Management, Commercials negotiation, Manpower and Incentives especially during festive seasons and lockdowns.- Spearheaded a team of 22 executives, designed SOPs and Tech implementation for Sorting shipments, loading and unloading vehicles resulting above 90% Unified Service Level and achieve complete process adherence.- Maintaining SLA with demand planning within Service TAT and achieved 15% M-O-M growth on key business metrics i.e. Out for delivery, First dispatch delivery success, last mile closure and Priority date delivery breaches.- Work with central process and design teams to improve the layouts of hubs and warehouses and ensure operational adherence on ground.

Paonta Sahib, Himachal Pradesh

• Monitored & design Market research by collecting data from primary and secondary sources and done Segmentation, Targeting and Positioning for various financial product for Retails Banking ,Insurance and HNI corporate• Identified and scouted 35+ target merchants and driven Merchant Advantage Current Account programme with a steady mix of creative and analytical customer Focused thinking and maintained relationship with various stakeholders • Developed and executed strategy for reducing Customer escalations for ensuring growth of key accounts & achieved 25% growth in customer retention through integration of digital marketing Platform & tools for core banking Products

Amritsar

• Organized management events and case study competitions both at intra and inter college level for operations club Operazeal.• Created awareness in the batch through organizing seminars and workshops about new developments in the industry.

Singrauli, Madhya Pradesh, India

• Hands-on Experience in cross functional areas, dealing with Project management, Commissioning & operations, vendor development, spare management of world’s largest integrated 3960 MW power project.• Effective shift manager leading a team of 30 + executives and liaising with internal and external stakeholders for process improvement and mentored them to repair the damaged equipment and saved INR 92 lacs.• Implemented ERP SAP and monitored project progress through Project performance, variance analysis, provide RCA on hits & misses and managed to complete commissioning within deadline.• Effectively handled the vendors and OEM suppliers accomplishing the requirements of the project worth INR 78 Cr.• Devised operational strategy and improved plant capacity factor by 12% with gap analysis and setting up process in SAP.• Conducted internal audit as a process owner ensuring 100% safety and compliance to ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007.

Master Of Business Administration - Mba, Business Administration And Management, General, 3.3/4.33

Bachelor Of Technology (B.Tech.), Power Engineering (Mechanical), Passed With Distinction(78.28 %)