Sajan Peter B.Sc Masters Ict Mgt 6Sigmagb Email & Phone Number

Adelaide, Sa, Au

Adelaide, Sa, Au

Hindmarsh

Your local Optus Business Centre, providing tailored telco and ICT solutions to Micro, Small and Medium enterprises (MSME)

Australia

Spacetel is accredited Optus partner across Mobility, Fixed lines and Data and ICT. We are uniquely positioned to provide peerless level of service to our customers whether it be on-site, at our offices or remote.We take a holistic approach to technology enabling businesses to incorporate a myriad of solutions.

Australia

Reporting to the Head of SMB, the role sits as a key member of the SMB senior leadership team. AD is expected to take accountability for all service operations initiatives. This role supports the largest team in SMB and is tasked with driving customer centricity through the delivery of best in class customer care and onboarding of products and services.

Adelaide, Australia

The office of the Public Trustee was established in 1881 and is constituted under the provisions of the Public Trustee Act 1995. The role of the Public Trustee is to provide all South Australians with access to Will making services, POA preparation and deceased estate and Trust administration. Public Trustee is a separate agency within the broader departmental organization of the Attorney Generals' Department.I was employed by PT as a Six Sigma Consultant to provide recommendations on Business process improvement and re-engineering.

Australia

The William Demant Group is a leading international hearing health care company which develops, manufactures and sells products and equipment designed to aid people with hearing loss in their individual communication. Focus areas are: Hearing Devices, Diagnostic Instruments and Personal Communication. The group operates in a global market with own companies in more than 30 countries, a total staff of over 12,000 employees and revenues over DKK 12 billion. I work in Pacific Retail Solutions which is the identity for the internal service organization in William Demant. Pacific Retail Solutions performs a numbers of functions that cut across businesses, including : Retail Operations, Customer Service, sales and Marketing.

responsible for managing daily operations of outsourcing business (contact centre services) for Kidney health Australia whilst continuing to manage and develop its technology.• Direct report to the GM • Responsible for overall management of the outsourcing arm of Kidney Health Australia• liaison for NFP's and commercial clients • Responsible for contracts negotiation, creation and management• Responsible for SLA’s• Provide Consulting services to charities, BPO’s and contact centres• Setting and managing monthly P&L and forecaster.• Manage and oversee the call centres WFM i.e. Forecasting, scheduling, tracking, monitoring, and reporting the daily/monthly call centre statistics eg. call centre volumes, full time, part time & agency employee's, schedule adherence, and service level achievement.• Reporting and Analysis - Develop, implement then provide oversight on all Call Centre reporting – Centre, Campaign, Team and Agent• Quality Assurance Manager – Responsible for monitoring quality data management system to compile and track performance at both team and campaign level.• Responsible for Team Leader Training, Mentoring, and performance appraisals.• IT and IS vendor Manager• Process Improvement - Manage and facilitate process improvement across all areas of KHA, as directed by the Commercial Operations GM, and in line with the Commercial Operations business plan

Masters, Information Technology And Communication Management

Masters in Information and Communication Technology Management

Bachelor Of Science (B.Sc.)