Sajan Sharon Dores Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

•Project Management: Develop, implement, and manage project schedules from Kick-Off to Go-Live for clients, ensuring timely and successful project execution.•Client Configuration: Configure initial settings for clients on TableCheck, ensuring that the software meets their specific needs and requirements.•Client Training:Provide comprehensive training sessions (remote and on-site) for clients and their employees to ensure effective software usage. Design and deliver product training sessions to enable clients to fully and rapidly utilize TableCheck features.•Product Expertise: Serve as a subject matter expert on product features and updates, ensuring up-to-date knowledge of new launches and communicating updates to team members.•Documentation Creation: Prepare User Guides and Manuals as needed, ensuring clients have clear and easy-to-follow documentation for their use of the software.•Customer Relationship Management: Build and maintain productive, professional relationships with key personnel in customer accounts, focusing on customer retention and satisfaction.Conduct regular feedback sessions with clients to understand their needs and ensure continued satisfaction.•Client Support: Provide both on-site and remote support to clients, promptly resolving issues to minimize disruptions in their operations.•Global Coordination: Liaise with global teams to ensure brand consistency and alignment with corporate standards across all client interactions.•Ad-hoc Tasks: Perform additional tasks as required, ensuring flexibility and responsiveness to evolving client needs.

Dubai, United Arab Emirates

•Project Leadership & Application Upgrades: 9 years of experience in the Hospitality IT domain, specializing in IT operations and application management. Leading new projects, application upgrades, and migrations for the hotel and leisure units under Emaar Hospitality Group (Address Hotels + Resorts, Armani Hotels, and Vida Hotels & Resorts Brands).•Expertise in Hospitality IT Systems and Integrations with Strong Proficiency in following systems and their related integrations:Opera Property Management System (PMS) and MF Opera Sales & Catering.Opera OXI interfaces to various third-party systems.Knowledge of Infor Sun Financials and Opera serial interfaces to systems such as PABX, POS, Call Accounting, Door Locking, Interactive TV, Hotel InternetManagement, In-Room Automation, and other third-party software.Opera9 mobile-enabled system.•Project Implementation and Chain Standards Development:Led the deployment of Opera V9 on a self-hosted, multi-tenant model within Emaar’s data center.Developed chain standards for Emaar hotel brands, including Armani Hotels, The Address Hotels, and Vida Hotels & Resorts, using Opera V5.Managed the implementation of systems like Newmarket Delphi Sales & Catering, Springer Miller's SpaSoft, ResPAK Restaurant Reservation System, Hotsos Quality Management System, and EBS Accommodation Management System.•Focused on guest-facing front-of-house applications, ensuring the documentation of standards and compliance.Worked closely with business stakeholders to gather requirements, suggest innovative solutions and enhance existing systems.Evaluated and implemented new software solutions to benefit business operations and enhance guest experience.•Project Management & IT Compliance:Responsible for IT compliance, and new property rollouts within the hotel and leisure sector.Oversea the implementation and development of IT systems that support business goals and enhance operational efficiency.

Dubai, United Arab Emirates

• Installation:Onsite Collaboration: Work onsite with department heads, assigning tasks and providing training for system configuration in line with the hotel’s standards.Remote installation & Training: Manage installation and training for hotels located across the GCC via remote channels (Skype, WebEx with video -enabled support), ensuring effective communication and support despite geographical distance.• Training:Department-wise User Training: Provide tailored training for hotel staff, conducting sessions department by department. Assign work exercise and task for each user during training sessions to ensure they are well-prepared to effectively use the application.Post Go-Live Support: After Go-Live, we provide onsite assistance for the first two days to ensure smooth adaptation and immediate resolution of any issues.

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

• Training & Support: User Training: Conducted training sessions for hotel staff across various departments, providing tailored training for each team. Assigned work exercises and tasks for each user to ensure effective learning and readiness to operate the software. Ensured all users were thoroughly trained and well-prepared to work with the software relevant to their department. Support Desk: Provided technical support by remotely accessing servers or workstations to resolve customer-reported issues. Troubleshot and provided solutions for reported problems, documenting findings and resolutions. Site Visits: Conducted on-site visits on a priority basis to address critical issues such as server crashes, version-related problems, or major configuration changes. Ensured timely resolution of major technical issues on-site to minimize downtime. On-Call Support: Provided on-call support to guide staff in troubleshooting and resolving technical issues. Offered step-by-step assistance remotely, ensuring quick resolution of urgent issues.Strong Applications expertise in following systems with related integrations:• Opera Property Management ,MF Opera Sales & Catering.• Opera OXI interfaces to various third party systems.• Opera V5 - Developed standard shell for 4 Star & 5 Star chains and stand alone properties as Liwa Hotels & Resorts , Mirfa Resort, City Season Hotel.• Protel Hotel Software.• Crystal Reporting.• Newmarket Delphi Sales & Catering system.• Micros Symphony.• IDeaS Yield Optimization System.• TAC Reservation Assistant Spa management System.• Hotsos Quality Management System.• Experience in project Implementation, managing & developing chain standards.• Took initiative for doing major upgrades for Emirates Palace, Radisson Blu, Yas Viceroy Hotel, Hyatt Capital, Park Hyatt.

Kerala, India

Responsibilities and Duties:Customer Service (Both Onsite and Cashier Shift)• Handling the ticket and Cash from the counter .• Handling the Office jobs by Assisting HR Department • Giving Information for the Guest about the Amusement Park • Guiding them towards the park from the right direction.Solving the Guest Problem, accepting the guest complaint and informing to the management.

India

Responsibilities and Duties:• Handling Guest, Guest Complaints.• Team Lead for the Entire Front Office & Housekeeping.• Handling Reservations.• Assigning Rooms for the Guest.• Check In / Check Out Process.• Handling Cash.

Kerala, India

Responsibilities and Duties:• Handling Reservations.• Assigning Rooms for the Guest.• Check In / Check Out Process.• Handling Cash.• Telephone Operating.• Assisting Guest Requirements by Coordinating with Housekeeping.• Providing assistance with Travel & Tour for Guests.

Bachelor Of Commerce - Bcom, Business/Commerce, General

Hotel Management, Front Office

Higher, Education (Hse