Sajan Sharon Dores Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

• Project Management: Develop, implement, and manage project schedules from Kick-Off to Go-Live for clients, ensuring timely and successful project execution.
• Client Configuration: Configure initial settings for clients on TableCheck, ensuring that the software meets their specific needs and requirements.
• Client Training:Provide comprehensive training sessions (remote and on-site) for clients and their employees to ensure effective software usage. Design and deliver product training sessions to enable clients to fully.
• Product Expertise: Serve as a subject matter expert on product features and updates, ensuring up-to-date knowledge of new launches and communicating updates to team members.
• Documentation Creation: Prepare User Guides and Manuals as needed, ensuring clients have clear and easy-to-follow documentation for their use of the software.
• Customer Relationship Management: Build and maintain productive, professional relationships with key personnel in customer accounts, focusing on customer retention and satisfaction.Conduct regular feedback sessions.

Dubai, United Arab Emirates

• Project Leadership & Application Upgrades: 9 years of experience in the Hospitality IT domain, specializing in IT operations and application management. Leading new projects, application upgrades, and migrations for.
• Expertise in Hospitality IT Systems and Integrations with Strong Proficiency in following systems and their related integrations:Opera Property Management System (PMS) and MF Opera Sales & Catering.Opera OXI interfaces.
• Project Implementation and Chain Standards Development:Led the deployment of Opera V9 on a self-hosted, multi-tenant model within Emaar’s data center.Developed chain standards for Emaar hotel brands, including Armani.
• Focused on guest-facing front-of-house applications, ensuring the documentation of standards and compliance.Worked closely with business stakeholders to gather requirements, suggest innovative solutions and enhance.
• Project Management & IT Compliance:Responsible for IT compliance, and new property rollouts within the hotel and leisure sector.Oversea the implementation and development of IT systems that support business goals and.

Dubai, United Arab Emirates

• Installation:Onsite Collaboration: Work onsite with department heads, assigning tasks and providing training for system configuration in line with the hotel’s standards.Remote installation & Training: Manage.
• Training:Department-wise User Training: Provide tailored training for hotel staff, conducting sessions department by department. Assign work exercise and task for each user during training sessions to ensure they are.

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

• Training & Support: User Training: Conducted training sessions for hotel staff across various departments, providing tailored training for each team. Assigned work exercises and tasks for each user to ensure effective.
• Opera Property Management,MF Opera Sales & Catering.
• Opera OXI interfaces to various third party systems.
• Opera V5 - Developed standard shell for 4 Star & 5 Star chains and stand alone properties as Liwa Hotels & Resorts, Mirfa Resort, City Season Hotel.
• Protel Hotel Software.
• Crystal Reporting.

Kerala, India

• Responsibilities and Duties:Customer Service (Both Onsite and Cashier Shift)
• Handling the ticket and Cash from the counter.
• Handling the Office jobs by Assisting HR Department
• Giving Information for the Guest about the Amusement Park
• Guiding them towards the park from the right direction.Solving the Guest Problem, accepting the guest complaint and informing to the management.

India

• Responsibilities and Duties:
• Handling Guest, Guest Complaints.
• Team Lead for the Entire Front Office & Housekeeping.
• Handling Reservations.
• Assigning Rooms for the Guest.
• Check In / Check Out Process.

Kerala, India

• Responsibilities and Duties:
• Handling Reservations.
• Assigning Rooms for the Guest.
• Check In / Check Out Process.
• Handling Cash.
• Telephone Operating.

Bachelor Of Commerce - Bcom, Business/Commerce, General

Hotel Management, Front Office

Higher, Education (Hse