Responsible for overall delivery of a strategic account with over 150 associates withrevenue of over $10 MnComplete ownership of P&L for the accountDirectly manage a group of project/program managers to ensure overall partnershipsuccess with the clientInvest time directly into seed engagements which has potential to be a significantrevenue contributorEstablish and maintain effective governance model for the engagement

Create account plan to match the set goalsMap key stakeholders to client organizationEstablish effective governance model for the engagementManage pricing and estimationsMonthly steering committee review with senior business sponsorsRespond and manage new opportunity requests Chair and lead quarterly business reviews with client SLT

Lead a team of business analysts; act as mentor and coachUnderstand the business problems faced by the client and propose solutions thatcan be addressed by technologyAct as a single point of contact for business requirements for the clientResponsible for ensuring team members have appropriate direction, specifications andresources to deliver projects effectivelyArrest scope creep by maintaining a robust change request strategy

End to end Requirements Management including Elicitation, Analysis and DocumentationLiaison between the client and the offshore development teamMaintain and own Requirements Traceability MatrixFunctional testing of releasesMonitoring project compliance to meet organization quality standardsPart of the “Business Analyst Competency Centre (BACC)”, responsible for developingand disseminating expertise on business analysisAssess the current Business Analysis maturity and develop assets and methodologiesfor excellence in Business Analysis function

Pre-sales, Solution Design and Migration activities for Insurance DomainDefining the solutions architecture for Insurance pre-sales assignments that may leadto major downstream revenue opportunitiesUnderstanding and responding to RFIs /RFPsAnchoring client visits and presenting outsourcing solutions to the prospects / clients.Identifying strategic alliances and partners to create the integrated offshoring anddifferent utility models.

Creating Business Processes for different Lines of Business under the P&C segmentusing the Business Process Modeling techniquesRequirement gathering, analysis and documentation based on the prioritized function pointsCustomizing the product based on the requirements using the ConfigurationManagement ToolInitial demos, product walk-through and trainings for prospects, client institutions and partners

Licensed by Financial Services Commission of Ontario and Alberta Council to sell &service General Insurance policiesHandling a team of 20 underwriters (insurance advisors) to improve overallperformance, floor support in terms of underwriting and handling clients from CanadaEnsure process and quality adherence by periodic monitoring of associatesAdvisory support to AVIVA customers in underwriting insurance risks and calculatingpremiums for automobile and propertyRepresenting the team in monthly business reviews with the client and topmanagement