Sajeev Sasikumar Email & Phone Number

Contributed to complex projects like AVS, FFK, etc. as a production associate.Improve the team’s quality after being appointed as the Quality Analyst for the same projectsActed as the Single Point of Contact for the teams aforementioned.Service Level Agreement Management – Determined the goals for a particular week and assigned each team member a certain number of issues to address to achieve that goal.Supported different projects in US and UK domain for meeting their SLAsCoordinated meetings with stakeholders, both in India and overseas.Mentored close to 20 new employees over a period of 6 months.Trained close to 300 associates during on boarding, totaling to around 350 hours of training in total. Trained associates in the Unspun process, being the sole trainer for it internationally.Initiated rewrite of Operations Convention Manual for Unspun and SBQA to bring it up to date, reducing errors in the team by 15%.Invented new processes and simplified existing processes in four separate undertakingsDevelop and publish Operational Report based on associate’s performance.Assigned on boarding associates their respective market space according to their strength and their skill sets.Spearheaded in setting up Unspun operations in three Internal Sites (Boston, Berlin and London) and one Domestics Site (Hyderabad)

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  Velammal Engineering College

  First Class