Sajeevan Padmanabhan Email & Phone Number

Kannur, Kl, In

Kannur, Kerala, India

India, Kerala

Bangaon Area, India

Customer Service and OperationsDisplaying a pro-active and leading role in terms of service, culture, development, team image, and systems, procedures and skills development.Acting with initiative, planning for the future and possible consequences; being a proactive in getting things done and exceeding expectations of both guests and colleagues where possible.Ensuring follow up to all complaints are carried out in a professional manner; documenting and solve the issues.Managing the efforts of all hotel employees in providing a high level of customer service.Carrying out requests on the Management Action Plan and ensuring it is delivered in a timely manner.Human Resource ManagementConducting or participating in recruitment, interviewing and hiring of hotel employees.Preparing and conducting employee and manager appraisals.Assuring hotel personnel files are up to company standard.Conducting and administrate two reference checks of all new starters for your departments.Overseeing, conducting and assuring all statuary training is adhered to.Sales and MarketingAssisting with devising the hotel business plan and deliver agreed actions and creating weekly, monthly and 3 monthly forecast.Managing revenue strategy for the hotel and ensure all revenue avenues are open, and rates are set to deliver the best possible revenue.Dealing with day to day management of the hotel sales team, increasing restaurant diners, weddings, private functions, room yield, meetings and events and bar sales.Asset/Property ManagementOverseeing, developing and implementing all Health/ Safety policies.Conducting monthly Health and Safety meetings with the appointed Health and Safety committee.Adhering and maintaining company records at all times; accountable for the HACCP with-in the hotel.

Bangalore

As a General Manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. He / She should be an ambassador for the brand and the hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the Managing Director and other stake holders. Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience. I would also be required to manage between profitability and guest satisfaction measures.

Bannerghatta

 Working directly with the Deputy Managing Director to manage all activities of the properties including employees, maintenance, sales, and profit/loss controls. Managing Resort strength of 75 Rooms with 3 Restaurants and bar, 2 discothèques, 2 Conference halls, Indoor Stadium, Cricket Stadium, SPA and Indoor Games from the projects.  Set goals, motivate/ discipline employees; perform labor expense control, control of general expenses and resolve guest related issues in accordance with the company goals.  Coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and maintain the building.  Direct and manage properties operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control).  Overview HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals.  Ensure that product quality standards are met in all areas of the hotel & resort as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel.  Consistently deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiencies.  Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure that superior guest service is delivered.  Performed other duties and responsibilities as assigned.

Managing all activities of the property including employees, maintenance, sales, and profit/loss controls. Perform goal setting, motivation/ discipline of employees, labor expense control, control of general expenses and resolving guest related issues in accordance with the company goals. Coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and maintain the building. Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control). Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel.

Bangalore

Manage all activities of the property including employees, maintenance, sales, and profit/loss controls. Set goals, motivate/ discipline employees; perform labor expense control, control of general expenses and resolve guest related issues in accordance with the company goals. Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control).Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure that superior guest service is delivered. Performed other duties and responsibilities as assigned.

Gdba, Business Management

Dba, Hospitality