1. Manage the Escalation Queue in the service tickets2. Go through the daily tickets and assign to the right group to ensure the early resolution and better SLA results3. Understand, manage and implement the new features to the service desk platform

In-charge of IT department, Software development till 2021, Application owner for two business critical, logistics ERP systems at Bahwan Exel/DHL LLC Oman: Rig move system 2016-2021, Transportation Management System 2012 -2018Solution design, implementation, Analyst & consultant to understand the business requirements, converting to efficient and viable technical design leading to valuable cost savings, reducing human intervention, management visibility, automated notification to different… Show more In-charge of IT department, Software development till 2021, Application owner for two business critical, logistics ERP systems at Bahwan Exel/DHL LLC Oman: Rig move system 2016-2021, Transportation Management System 2012 -2018Solution design, implementation, Analyst & consultant to understand the business requirements, converting to efficient and viable technical design leading to valuable cost savings, reducing human intervention, management visibility, automated notification to different teams & stakeholdersDeveloped a lighter version of TMS in C#.NET and SQL Server as TMS Lite to use for the small contracts and vendors to manage & track their transportation management activities. This helped in making the larger version of the CueTrans TMS logistics ERPWorked as Single Point of Contact for new feature addition, design, KPIs, business critical reports, support and worked collaboratively across departments to bring a hassle free on-time deliveryA leader with the capability to provide a clear and consistent product path, bringing direction and purpose to the product lifecycleAbility to translate strategies & business needs into detailed requirements and prototypes. Scope and prioritize activities based on business & customer impactDefine the application development lifecycle, process flows for on-time delivery and project completionSupport team management, act as an efficient link between technical support team and customerCreated documentations from start to end of a software development cycle till transitionUser training, UAT, live plan, implementation and post implementation supportStrong interpersonal skills, influence peer and leadership teams effectivelyActive leadership skills, competitive, innovative, delivering above the expected resultsExcellent VBA coding skills for quick solution creationComprehensive knowledge of off shore rig move & cargo haulage process in oil and gas sectorEncouraged by DHL GoGreen, implemented energy savings devices Show less

Worked as Software Engineer, designed and developed many applications at onsite and offshore. Applications developed using in Microsoft dotnet, C#.Net, VB.NEt, ASP.Net, Oracle, SQL server, HTML, Javascript, AJAX

Worked as Software Engineer, designed and developed many applications at onsite and offshore. Applications developed using ​in Microsoft dotnet, C#.Net, VB.NEt, ASP.Net, Oracle, SQL server, HTML, Javascript, AJAX