Heading Sales , Overseeing Sales operations across PAN INDIA , Responsible for the P&L , Driving Customer satisfaction through Customized solution & after Sales Support, Extending territory by tapping new Business opportunities and exploring potential market , Building strong workforce , Facilitating Improvement in Product design & Customer experience.

Nodal Officer for the Circle Oct 2011 - Nov 2012Manager - Customer Service Delivery Oct 2010 - Oct 2011Deputy Manager - Customer Service Delivery Jul 2009 - Oct 2010Assistant Manager - Customer Service Delivery Dec 2007 - Jul 2009Senior Executive - Customer Service Delivery Jul 2006 - Dec 2007Executive - Customer Service Delivery Nov 2004 - Jul 2006KEY RESPONSIBILITIES & ACHIEVEMENTS: Received many appreciations from Customers for providing 24 x 7 prompt support and also for coordination with Government Nodal Agencies.  Saved INR 50 Lacs of revenue for the company in VTM (DOT) audits for error free documentations in Pre-paid & Post-paid segments. Facilitated in Retail Sales for 5 Retails Stores and managed Sales Shows spread across the region for cross/up selling of products/services and ensuring increase in day to day business for an assigned period.  Achieved MPCG’s No 1 position in Retrieval Activity on Pan India basis and ensured continuous improvement in VTM scores for the Documentation audits conducted by TERM cell (DOT). Entrusted with the responsibility of the Acquisition Support Head for Post-paid & Prepaid Business for CDMA Business for MPCG. Took on additional responsibility of handling Hard Bucket Collection & Circle Retentions in the absence of the concerned person for 6 months. Made the Acquisition Support Head for MPCG circle for Post-paid Business with responsibility related to Installations, AVCV, Login & Documentations and Retrievals for the entire Circle.Jul 2006 - Dec 2007 Achieved circle level performance with more than 95% installation within TAT, 100% adherence to the AVCV process and 100% Retrieval target.  Entrusted with the Circle responsibility as Circle Installation and AVCV In-charge within 1 year of joining due to good performance with respect to the assigned responsibilities and initiatives in taking lead in coordinating with all other zones.

Jul 2003 - Oct 2004 Drove all technical supports, trainings & ensuring good revenue growth from Digitals & High-end Products including colour photocopier, printers, high-end printing machines and high end plotters.Dec 2001 - Jul 2003 Attained Excellent CSAT scores in assigned territory for providing Technical Support to the entire MP region on all Xerox products including photocopiers, fax and printers.Jul 1999 - Dec 2001 Successfully handled a key customer accounts in Bhopal - Bharat Heavy Electricals Ltd with 24 X 7 Services and zero down time agreement with penalty clause.

 Recognized & rewarded for Outstanding Contract Penetration in the Territory. Chosen among all other Team Members for exclusively handling the Currency Counting product on the basis of exceptional problem analyzing & solving skills.