• Regularly assessing the health status of Unix, Linux, and Windows servers.• Preparing and distributing health-check reports of high SLA Unix and Linux servers to stakeholders.• Continuously track system performance and engage with application owners when necessary.• Monitoring alerts related to applications and infrastructure using tools like Dynatrace, Grafana, CRM360, CA Tools, Event Grid, Nagios, OpenNMS, Prometheus, Manage Engine, SolarWinds, and BI/EDW.• Monitoring the health of network devices (such as routers, switches, and access points), firewalls, and IPS based on alert criteria.• Prepare essential reports such as the Daily Network Report, Backup Report, Daily Health of Linux Servers Report, Governance Report, and Alert Reduction Report. Achieve a 40% reduction in alerts.• Participate in change management activities (server patching and rebooting) and coordinate daily change activities for smooth system operation and circulate compilation status to stakeholders.• Involvement with Incident Management, Major Incident Report preparation, and RCA documentation.• Provide operational support for the infra and application domains and Ensure customer satisfaction by solving ad-hoc and service requests within the SLA.• Performing routine administrative tasks on GP Jump Host, including data cleanup, user maintenance, and resource utilization.• Managing user access to the different tools (such as CIM, CCPS, SPMS, etc.) for both GP employees and Call center employees.• Addressing and coordinating the resolution of individual customer complaints with high priority, ensuring SLA adherence.

• Developed and maintained IAC code for scalable and reliable environments• Contributed to the design and implementation of CI/CD pipelines• Experience with version control systems (e.g., Git) and branching strategies• Worked with containerization technologies such as Docker for packaging applications and services• Collaborated with cross-functional teams to integrate DevOps practices into the SDLC• Maintained clear and comprehensive documentation for configurations, processes, and troubleshooting guides• Created standard operating procedures (SOPs) for common tasks• Communicated effectively with developers and other stakeholders to streamline processes.

• Proficient in HTML5, CSS3, and JavaScript for building responsive and interactive user interfaces• Designed and implemented responsive and mobile-friendly web pages using media queries and flexible grid systems• Collaborated with UX/UI designers to implement visually appealing and user-friendly interfaces• Translated design mockups and wireframes into functional web pages• Optimized website performance through lazy loading, image optimization, and minimizing HTTP requests.