Sajib Islam, Eit Email & Phone Number

Toronto, ON, CA

Saskatoon, Saskatchewan, Canada

• Interacting with customers to understand their needs and provide tailored solutions.
• Demonstrating a comprehensive understanding of telecommunications products, services, and promotions to educate customers and facilitate informed purchasing decisions.
• Addressing customer inquiries, concerns, and complaints promptly and professionally, striving to achieve satisfactory resolutions and maintaining positive customer relationships.
• Driving sales by effectively promoting telecommunications products and services, upselling or cross-selling where appropriate.
• Assisting customers with product demonstrations, installations, and troubleshooting, ensuring a smooth and seamless experience.
• Building rapport with customers to foster long-term loyalty, maintaining contact and following up to ensure satisfaction and address future needs.

Dhaka, Bangladesh

• Led a team of 3 engineers to achieve customer acceptance of more than 20 target KPIs by improving the network by 10% month over month.
• Worked as a network performance and optimization team lead on different domestic and overseas projects.
• Led a network performance team for end-to-end cluster optimization of 2G, 3G, and 4G after swap from Huawei to Nokia, ensuring better KPIs till final acceptance.
• Prepared SSV (Single Site Verification) and PAC (Preliminary Acceptance Certificate) reports after 5G/NR deployment for shared RAN network in M1 and Starhub of Singapore.
• Identified issues of poor 5G/NR network related to SS-RSRP, SS-SNR, DL Throughput, UL Throughput, and Serving SSB Beam from drive test, took necessary steps to resolve and provided proper justification.
• Prepared planning and configuration data for the customer network of 2G, 3G, and 4G swap and Nokia SRAN deployment.

Tehran, Iran

• Successfully accomplished the network transition of MTN Irancell by planning, implementing, and optimizing more than 2000 sites within the target time of 1.5 years.
• Led LTE-FDD, LTE-TDD & 3G radio planning and optimization team in FlipNet (a service provider of MTN IranCell).
• Planned and designed LTE-FDD, LTE-TDD & 3G CDD (Cell Design Data), PCI, PRACH, PSC, and neighbor as well as the core network definition for the customer network.
• Initiated Drive Test (DT), analyzed log files to address poor RSRP/RSCP, Ec/No, RSRQ, and pilot pollution, and executed necessary physical and parameters optimization to improve the RF condition.
• Identified configuration issues and parameter inconsistencies of newly integrated sites and escalated to the relevant team for resolution.
• Executed parameter optimization and antenna physical tuning of 3G (U900 and WCDMA F1/F2/F3) to improve accessibility (RRC & RAB), integrity (HS/EUL throughput), retainability (CS & HS drop), mobility (IRAT & soft.

Bangladesh

• Managed a team of 5 engineers to deliver different network services and accomplished the target of network modernization within 4 months.
• Designed and planned 3G radio network including IBS (In-Building Solution) and small cell for operators to meet the target KPI (Key Performance Indicator) within the deadline.
• Analyzed 3G KPIs i.e. Call Drop Rate, HS Drop Rate, R99 Drop Rate, RAB Success Rate, RRC Success Rate, Soft Handover Success Rate, IRAT Handover Success Rate, HS Throughput, EUL Throughput, R99 Throughput, etc. daily.
• Prepared 3G cell design data and neighbor relations and escalated to the relevant team for NodeB integration.
• Planned, designed, and optimized 3G IBS (In-Building Solution) sites for operators to achieve the target network performance and quality.
• Prepared necessary Active and Passive DAS (Distributed Antenna System) design for existing 2G IBS sites to upgrade in 3G, achieving target RSCP and Ec/Io using the iBwave design tool.

Dhaka, Bnagladesh

• As an RF Optimization Engineer and IBS specialist in LM Ericsson Bangladesh Ltd. I carried out the following responsibilities successfully:
• Maintained RF (Radio Frequency) network performance as per pre-defined KPI (Key Performance Indicator) and the timeline for different projects.
• Analyzed daily cell level and network level performance and took necessary actions for the worst-performing cells.
• Coordinated with other departments to resolve hardware-related issues. Generated and escalated TT (Trouble Ticket) to the concerned team and followed up regularly for resolution.
• Performed routine drive tests to find out coverage and quality black spots, executed necessary soft parameter optimization and hard tuning and prepared report for the stakeholders.
• Checked cell-level network utilization and capacity augmentation and recommended to the radio design team for capacity dimension.

Dhaka, Bangladesh

• I carried out the below responsibilities as a senior system engineer.
• Specialist in RF planning, design, and optimization.
• Expertise in IBS (In Building Solution) both for active and passive DAS (Distributed Antenna System).
• Repeater site planning is also a field where I've been working from the start of my career in Grameenphone.
• Smooth event management for radio network support as a member of the EM (Event Management) team in Grameenphone.
• Design and planning of Wi-Fi hot spots in integrating with the IBS system.

Dhaka, Bangladesh

• During my tenure at Grameenphone Ltd. I successfully took care of many duties. Some of them are as follows.
• Responsible for radio network coverage, capacity and quality planning, design, and optimization.
• Planning, designing, and dimensioning of outdoor and In-Building Solution (IBS) in a cost-efficient way of ensuring customer satisfaction as a member of the IBS team.
• Planning, design, and dimensioning of the first-ever deployed Active DAS (Fiber) system (in CHQ, Grameenphone) for IBS in Bangladesh.
• Innovative and customized radio network solution design in a strategic & critical location.
• Repeater solution for corporate, VIP, and strategic clients based on the customers' complaints.

Dhaka, Bangladesh

• As a System Engineer at Grameenphone Ltd. I performed and managed the following jobs with great success.
• Radio site planning, design, and optimization as a member of the Radio Planning team.
• Worked as an IBS (In-Building Solution) specialist in the IBS team.
• Expert in repeater solutions both indoors and outdoors.
• Wi-Fi hotspot design integrated with IBS.
• Smooth event management as a member of the EM (Event Management) team.

B. Sc. (Eng.), Electrical And Electronic Engineering, 3.11 Out Of 4

Activities and Societies: 1. Awarded by general merit scholarship from the university. 2. Member of Badhan Blood Donation Organization, 3..

H.S.C., Science, 1St Division

Activities and Societies: 1. Got a merit scholarship. 2. Actively participated in the different sports event. Notredame College is one of.

S.S.C., Science, 1St Division

Activities and Societies: 1. Got a merit scholarship. 2. Actively participated in the different cultural programs. 3. Actively.