•Logging and Resolving Tickets: Managing a ticketing system to track, prioritize, and resolve incidents or service requests.•Troubleshooting, Diagnosing technical problems with computers, printers, and other hardware, as well as software applications.•User Support: Assisting users with IT-related inquiries via phone, email, or chat, and escalating complex issues to senior technicians.•System Monitoring: Keeping track of system performance, identifying potential problems, and preventing issues before they escalate.•Documentation: Maintaining knowledge base articles, updating technical documentation, and following IT procedures.

•Worked as IT helpdesk support on contract for Formula 1 Abu dhabi grandprix 2023.•Provided technical support to users via Calls, Email ,remote connection and through Microsoft teams.•Manage service desk tickets ,inquiries and request related to IT and Events. •Installed and configured laptops PC's /desktop and peripherals for new users.•Onsite IT event support with the IT team during Formula 1 Abu dhabi grandprix around the Yas marina circuit.

•Client Relationship Building, Cultivating relationships with high-end clients, Understanding their preferences and Providing personalized service.•Developing and Implementing sales strategies to meet revenue targets.•Managing company's digital footprint across various platforms, ensuring a strong appealing online presence.•Creating and overseeing digital marketing campaigns to promote products, leveraging social media, email marketing, and other digital channels.•Knowledge in Diamond jewelry sales - Assisted customers in selecting diamond jewelry, providing expert advice on diamond cut,colour,clarity and carat weights.

•Plan and coordinate all kind of Educational events, activities and workshops for kids at the Makerspace Branch.•Promote events to parents, schools and communities to increase awareness and participation.•Encouraging active participation, fostering teamwork and providing guidance during activities to stimulate interest and learning.•Ensure necessary materials, tools and equipment for hands-on activities are procured and maintain a safe conducive environment and implementing safety protocols and supervision to ensure the wellbeing of the children throughout the program

•Primarily involved in providing exceptional service to clients while assisting them in finding the right products that suits their style and needs•Greet,welcome and all customers visiting the store in a professional manner and maintain the brand image at all times•Focus on building strong relationships with customers to enhance their shopping experience and achieve sales Objectives•Worked as a team assisting colleagues when necessary and showed brand ambassadorsip by embodying Hugo Boss's values and standards

•Handled Multinational customers visiting the Airtel store at the Katunayake International Airport Arrival Lobby.•Assisting customers with tourist sim card purchases and data activations and other Airtel services.•Handling sales transactions and resolving customer queries or issues related to Airtel services.•Planning and implementing promotional events, instore promotions and interactive experiences within the store to increase customer interest.•Preparing sales reports , customer inquiry /complain tickets and inventory management.