Collaboration: Collaborate with stakeholders to gather, analyze, and document business requirements, objectives, and processes. Also create clear and concise user stories to capture functional requirements.Process Improvement: Identify areas for process improvement and propose solutions to enhance efficiency and productivity.Data Analysis: Analyze data to identify trends, patterns, and insights for informed decision-making.Technical Expertise: Work closely with technical teams to recommend appropriate technology-based solutions.Project Management: Coordinate projects, ensuring timely delivery within defined scope and deadlines.Communication: Effectively communicate analysis findings, recommendations, and project updates to stakeholders.Change Management: Support change management efforts, including user training and addressing concerns during implementation.Quality Assurance: Collaborate with quality assurance teams to validate solutions against defined requirements.

Brand management: Leads the design of all Act-On assets, ensuring each asset adheres to the company’ brand standards.Marketing campaign management: Coordinates company-wide marketing campaign activities, including creating Marketing Campaigns in Microsoft CRM and coordinates lead tracking, facilitating email list clean-up efforts with internal CRM team, and holding other employees accountable for assigned tasks and responsibilities.Social media marketing: Leads social media outreach, including sharing content and responding to inquiries.Marketing analytics: Manages social media monitoring/reporting efforts, including collecting, analyzing, and summarizing data.Marketing support: Supports Marketing event promotional efforts, maintains the Marketing department’s SharePoint-based Marketing Portal, and supports the company’s online strategy effort — social, web, etc.Content creation and management: Create, edit, and optimize content from the Marketing department to ensure materials are supportive of and consistent with marketing strategies.Process improvement: Consistently focusing on fixing communication and process inefficiencies.Ownership: Supported the company’s goals by accepting ownership of completion on new and different requests.

Set up meetings between client decision makers and company’s practice leaders/Principals.Identify potential clients,and the decision makers within the client organization.Research and build relationships with new clients.Present new products and services and enhance existing relationships.Work with technical staff and other internal colleagues to meet customer needs.Carry out market research; customer and competitor analysis

- Managing application support for 15 Medical practices - Implementation of application and data migration which included assessment of current practice workflow, planning and monitoring current workflows, stimulating requirements by clients, organization requirements depending on their specialty, translating and simplifying requirements, requirements management, and communication, requirements analysis)- Trouble shooting (Desktop, Laptop, Wireless Connections), Internet connectivity related issues, VPN (SQL)- Troubleshoot general desktop / Laptop issues on Call and Remote- Troubleshoot Printer, Scanner and other peripheral issues- Troubleshoot on Virus, Spyware, System Performance issues- Troubleshoot Operating system updates and configuration modification- Implement tools for remote management and Virus detection- Up selling- Operating Systems: Windows 8, Windows 7 and Windows XP- Software: Support for all major Software including Norton, Microsoft Office- Networking: Routers and Small home and office networks- Troubleshoot client concerns, educate clients on the proper use of the software/hardware, and champion critical issues throughout the company- Serve as the primary client contact during daily phone support, monitor and follow-up on issues, and work through all client issues in a timely and efficient manner- Document all reported problems and resolutions in call tracking system in a manner that programmers, QA analysts, and other customer support specialists can further analyze and learn from these issues- Responsible for integration of various medical equipment with the application and various administrative and middle management tasks

- Received customers' requests by telephone or email, analyzes requests, and provides information requested or ascertains the best solution for the problems- Analyze and corrects records, and adjusts errors- Searched company records under ZIP code, name, and account number, etc., using in house application- Traced status of orders through various portals- Resolved customer questions related to orders, takes orders as needed- Create orders, or send out requests for mails catalog, samples, price quotations, and similar data to the customer, as required- Responded to customers' requests via telephone or mail, with regards to their queries- Contacted customers to ascertain data omitted on orders- Have knowledge of product line, prices, delivery time, drop-ship items, various marketing promotional services, and similar data, as required- Prepared and forwards preliminary paperwork to Returns and Replacements on problem orders and gifts not received. - Assisted in Returns and Replacements as needed- Performed other allied duties as assigned by supervisor