Sajid Mistry Email & Phone Number

Berlin, De

Berlin, Germany

-A Data Analyst who loves to explore, visualize, and communicate data-Skilled with a knack for finding patterns and stories in data-Leverages data to drive business growth and innovation-Proven track record of delivering high-quality and actionable insights

India

• Ensured departmental and functional procedures conformed to company procedures, corporate policies, and regulations.• Participated in the design and led the implementation of the Financial Shared Services road map.• Communicated the Financial Shared Services strategy across the organization.• Led a team of 10 members, optimizing client touch points in royalties-related areas.• Collaborated with the General Manager and IT Head to introduce automation.• Managed team roster, work allocation, forecasting, SLA handling, and conducted training sessions.• Executed migrations of accounting and finance activities into the Financial Shared Services organization.• Created and implemented a customer service culture.• Developed and maintained an effective internal controls system.• Led month-end close for the Financial Shared Services organization.• Led migration and integration of newly acquired businesses into the Financial Shared Services organization.• Recruited, motivated, and developed talent in the organization.Achievements: Increased overall income by 15% and client satisfaction by 40%. Projected 25% cost reduction and 40-50% increase in productivity due to automation. Built, managed, developed, and inspired a team in the achievement of business and functional objectives.

• Prepared reports with critical insights and trends.• Utilized advanced Excel skills to create models, process data, and improve efficiency.• Managed under Service Level Agreements (SLA's), Key Performance Indicators (KPI's), and other performance metrics.• Coordinated with Artist Management and Label Managers for smooth album releases and managed pricing.• Responsible for SLA, project plans, and SOWs for new businesses.Achievements: Orchestrated the development of an automation system for reports, resulting in 5-10% incremental revenue.

• Managed Sony Music Entertainment's OTC (Order to Cash) process.• Proactively followed up on past-due accounts, collaborating with clients to secure prompt payment or dispute settlement.• Conducted root-cause studies and offered solutions to deduction-related issues.• Identified process improvement opportunities with quantifiable benefits.• Reviewed consumer credit profiles and participated in a team-oriented environment.• Provided exceptional customer service to Avon Representatives, answering inquiries, and addressing concerns.• Handled a high volume of incoming calls and maintained positive customer relationships.• Trained team members on quality assurance processes.Achievements: Maintained best practices for quality delivery and efficiency.

India

• Delivered stellar customer service for Avon Products, Inc., achieved high customer retention rates, and garnered positive feedback.• Trained team members on quality assurance processes.