Managing Mobilink Postpaid client’s portfolioManage performance against KPI’s (Churn management, Revenue growth, Collection & Customer satisfaction)Render personalized services for retention and timely collectionRemain proactive / vigilant to competitor’s offering and share with respective internal stake holdersProvide customers with on-the-spot solution and when necessary , refunds when dissatisfied with company’s servicesPreparing proposals / contracts for new / existing customers and its maintenanceRout technical queries to designated channels for proper resolution of service and equipment issuesAssess existing customer experience and recommend improvements where necessaryOwnership / resolution of client issues such as network, high billing, bill not received on time etcAccountable for identifying ‘’Quality of Sales’’ and escalate to higher authorities for necessary actionResponsible for preparing and rolling out minutes of meetingDocument & maintain reports related to discussions and feedback provided by customers and present reports to the concern department to enable further improvement in product/serviceProficient with MS Office and various other forms of technology.

Development of every order by client, costing, purchasing, vendor searching and finalize the sample from customer.