Manage DUBAI & INDIA all outlets and Banquets.Handle Idine & Sales force Softwaer also Urban Piper , Limetray aggregator portal.Collaborated with and maintained communicationswith executives and department heads in theorganization.Researched IT solutions and made recommendationsfor the improvement of IT systems and infrastructure.Responsible for the procurement of software,hardware and other IT supplies.Negotiated and approved vendors for IT services.Maintained contracts for all hardware / software (POS- ETP & Royal POS, Payroll, accounting package etc.)Developed outlines for IT processes and oversaw allphases (requirements, budgets, schedulers etc.) ofinternal IT infrastructure projects from start tillcompletion.Designed, implemented and enforced policies,procedures and best IT practices for the team.Participated in internal meetings to understandchallenges faced currently and later presentedpossible IT solutions to overcome these challenges.

Taking Care of Problems in IDS and giving the solution.Daily and Weekly Backup.Routine Maintenance of All the System and Servers.Troubleshooting the Internet Problem.Troubleshooting EPABX NEC / Siemens etc.Promotional Mailers and SMS Campaign.Co-ordination with vendors for the hardware andsoftware requirements.Taking care of the various PMS software (IDS &Hotsys), Call capturing software & solving the issues(Hotel Marine Plaza) and implementing new changes Co-ordinatingwith the software vendors.Mail Server, Configuring, Adding Users troubleshooting etc.Hardware / Network and software trouble shooting.Network planning for surplus computers.Server up-gradation, giving suggestions for newsoftware & implementation.Making arrangement for the Internet wheneverrequirements arise for the conference and the roomGiving training to new staff about the software &giving training.Servicing all the computers time to time.

Handle all Mumbai 15Outlets.Prepared departmental for IT service management.Included variables and complexities such asoperational changes, organizational changes, facilitieschanges, and proposed projects to build realisticbudgets with attention to financial constraints.As a Single Point of Contact (SPOC), oversee theTechnical Support Services, Networking, SystemsManagement Support and IT Security.Conceived and established asset managementpractices and processes to track all assets frompurchase to disposal.Managed inventory tracking establishing tightasset control standards nation-wide.Merged database into incident tracking systemproviding ability to monitor support trends. Identifiedroot causes of suspicious issues and implementedresolutions that increased efficiency and customersatisfaction and lowered overall support costs.Created a supportive team environment that wasdefined by collaboration and knowledge sharing; highretention rate within the team. 100% retention withinthe IT organization.Recommending and implementing technologicalimprovements and efficiencies.Managing E-Mail flow, Gateway Anti Spam andGateway Virus Protection.E-Mail Management and Internet Provision.VMware Management.

The Great Indian Art Hotel All Rooms have’s Different Themes.