Operations Management (ServiceDesk, Network & Systems)- Plan, prioritize and manage resources within a collaborative team-based environment, both for IT service delivery and service development- Take over recently acquired organizations (IT Enterprise services/ Infrastructure)- Provide support and guidance for the Enterprise Infrastructure environment- Handle the Server Administration.- Active Directory , DNC, SCCM Administration- Manage Servers/Storage.- Manage Office365, MDATP, Intune, Security, and Governance.- Conduct site visits for monitoring and evaluation of services/devices/Infrastructure.- Manage End-User Support with Enterprise services.- IT Asset Management.- Understand the Datacenter Environments.- Manage Cloud Computing / Services.- Liaise with vendors and IT personnel for problem resolution- implementation of security policies- IT Service improvements- Formation of SOPs, SLAs, and Policies.- IT Infrastructure/operations budget

HandsOn experience and core member of IT Infrastructure Team- Implemented the project of Messaging solution (Exchange 2010 to Office 365 migration)- Administrating 3 different tenants for DAFZA(DAFZA, DubaiCommerity and Scality)- Working on Integration/migration projects for Active Directory, Office365, Azure under DIZE Project- Deployed and managing Microsoft Azure Infrastructure (including VPN, Load Balancer, AGW, NSG, Storage, VMs, peering etc)Test, Development, Staging and Production environments.- Working on Proofpoint for email flow.- Enabled SSO with Azure for different applications- Managing Active Directory, GPOs, user managements, DNS, DHCP- Automation tool for deployments, updates (Microsoft System Center Configuration Manager-SCCM)- Managing Kaspersky endpoint solution- Digicert Certificates- Migrated and managing SharePoint SQL Server to virtualized Cluster environment- Administrating Servers and storage infrastructure- Following ITIL Processes for change management and incident/Service management- IT Policies/SOPs formation- IT Servers OS/application hardening- DataCenter Operations.- IT Budget (Capex & Opex mapping)- IT Procurement

- HandsOn experience and Leaded IT infrastructure/System and Operations team.- Implemented the project of Messaging solution (Lotus Notes to Exchange 2016/Office 365 migration)- Leaded and technically involved and Server consolidation project (Using Microsoft Hyper V) of Head Office & plant- Provided complete IT infrastructure to new plant (Line-III)- Provided Telecom/GSM (Voice/Data) to employees.- Delivered WAN Links Project (Data and Internet).- IT Policies/SOPs formation- IT Servers OS/application hardening - Implemented of Symantec EndPoint Security Solution across the company.- DataCenter Revamp Project. (Power, Ceiling, Cabling, FM 200 Fire safety, etc)- Leaded IT Service/Support Team- Looked after Head Office, Chairman House, CEO House CCTV Infrastructure- Worked with OCT (Operational Cost Team) of the company to reduce/monitor operational cost.- IT Budget (Capex & Opex mapping)- IT Procurement- Managed backup solution.

- Worked/ Managed Microsoft Exchange 2013/2007 ( CAS, HUB, MBX, Edge).- Administration of EMC SourceOne Archiving Solution for MS Exchange 2013.- Interact with 10,000 end users (i.e. employees/officers of all departments) to provide level-2 support regarding exchange issues.- Microsoft Forefront Online Protection for Exchange- Part of migration/DR site creation/ Archival solution implementation of Microsoft Exchange 2013.- Created Microsoft Windows based, fully security hardened platform for CRM project- LDAP Project for CRM- Internal Audit of ISO 9001, 20000 & 27001 processes of different departments.- POC for Internal & External Audit of System Administration of ITIO region.- ITIL, ISO processes developing for ITIO “System Administration”- Made different policies/ Documentations.- Worked on 05 years road map of system Administration of ITIO department.- IT KPIs (quarterly, monthly)- Deploy, configure and manage Active Directory 2008R2, SCCM 2007 (FCS & WSUS), SCVMM 2007 (Hyper-V Clusters), VSS, SCOM 207 and DPM 2010 over 3-hub and 6-spoke sites country wide.- MS SharePoint takeover & Administration- MS Lync deployment, Administration.- Deploy, configure and manage SQL Server 2000/2005/2008 - Backup Exchange data and Servers states using Symantec backup exec.- Windows Cluster Administration, NLB- Commissioning and maintenance of Storage Devices (SAN, DAS)- Deployment, Trouble shooting and management of Servers and Blades

- Making different policies/ Documentations.- Defining SOPs. - Project Plans and Reports. - Plan and execution of Backup/ Restore of Different Systems/ Databases/ Applications - Customer Registration Info. Primary & Secondary Servers (Application +System) Administration.- Database Administration of SMS, CRI, Security etc.- CVBS(Convergent Billing System) Application.- Project Member of E-Topup system (known as Easy Load in Pakistan).- System Administrator of E-Topup- Effective coordination with different local and international companies on different projects/ issues.- Operational Support for IT Development Team’s systems (Call Center, Flagships, CRI, SMS CDR, Web Server, Storage Server. - Security measures for IT Development Team’s systems (Passwords, Antivirus, App+ System Maintenance, Notification of Hardware / Software Error and troubleshooting).- Coordination with IT Support team on different issues.- Coordinating with Sales/ Marketing/ Customer Care & Flagships on different issues related to CRI, SMS, EQuiz.- Implemented SQL Server 2005 Replication and Clustering. - System Administration using windows tools and OP Manager

- IT infrastructure development- Implement IT Policies- Network Administration.- Security measures/ Data & System backups - Using Terminal Services to manage the Servers from remote location. - IT Administration.- Software/ Hardware Maintenance. - Procurement/ Maintenance of IT/Electronic Items as per Project PC-II allocation and PPRA rules. - And other administrative assignments.