Here's to new beginnings! Will share details later.

Contracted to SAP America Inc., I worked with the Partner Experience Marketing and Communications team full-time. I collaborated with web specialists, architects, content providers and analysts to develop and maintain multiple SAP domains such as sap.com/partner and discover.sap.com/live-business/en-us/sme. My responsibilities included but were not limited to:✪ Increased average 'Click Rate' by 260% year-over-year since taking on lead role for the SAP Partner Newsletter► Developed and managed sap owned sites/domains with strict editorial, branding, and policy guidelines using AEM and other enterprise content management systems► Designed web pages using the content provided by other SMEs and experts► Managed weekly newsletter and ensure successful delivery for more than 80,000 subscribers using enterprise ticketing and content delivery systems► Analyzed/reported on large data to optimize KPIs and improve processes using Excel / BI software► Represented SAP PartnerEdge with SAP Partners at feature events such as GPS or SAPPHIRE► Collaborated with architects and multiple internal stakeholders to provide the best possible user experience for users and customers► Migrated digital assets from legacy systems using GraphCMS/ GraphQL► Created a new user research focus group to gather feedback on new features and bugs

Contracted to SAP America Inc., I worked with the SAP Community Experience team gathering and defining business requirements for SAP Community website for up to 2 million unique monthly visitors. During my time with this team, I introduced new features, enhancements, and fixes to the website in a timely manner, increasing engagement and improving user experience. My responsibilities required me to: ►Manage & develop IT solutions and platform enhancements on sap.com/community ►Present & align business requirements within internal teams, management, & end users ►Conduct data analysis & user research to ensure accurate business needs are met & documented ►Define business and functional requirements through User Journeys & Use Case definition ►Ensure quality of solution through User Acceptance testing & System testing ►Communicate development updates internally and externally through blogs and training videos ►Provide solutions as Subject Matter Expert for multiple micro-services on SAP Community ►Support SAP Community Gamification and Reputation program development on request ►Moderate new posts and handle moderation alerts on all content as Global Moderator

Highlights from my paid full-time internship: ✪ Recognized for providing insightful reports and data visualizations ✪ Increased digital engagement for stakeholders on SAP Community Network ► Assist with the design, deployment, & maintenance of virtual campaigns with defined KPIs ► Analyzed and interpreted large data sets for trends, correlations, and insights ► Published official blogs and documentation to announce, promote, and these campaigns ► Supported organizational change management needs towards platform upgrades ► Moderated SAP Community Network regularly to enforce ROE and support users ► Organized annual site-wide contest recognizing valuable community members

INTERNATIONAL LEADERSHIP ASSISTANT (Aug 2014 – May 2015)✪ Created and hosted a new radio show on local radio to promote multiculturalism► Assisted and advised international students to adjust academically and culturally on campus► Helped organize and conduct orientation week activities and eventsSTUDENT MANAGER FOR CATERING SERVICES (Jan 2012 – May 2015)✪ Promoted to Team Leader then Student Manager for demonstrated leadership► Managed shifts and delegate tasks to diverse team under strict time constraints► Trained new student workers biannually► Cataloged company inventory and operational tools (Summer 2014)► Demonstrated excellent customer satisfaction and industry standardsTEACHER ASSISTANT (Jan 2014 – May 2015)► Assisted professors to design and set up lab experiments ► Graded 40-50 lab reports and assignments per week► Tutored students with coursework and assignments► Maintained lab equipment and safety regulationsfor:► Signals and Systems (Fall 14)► Computer Organization and Architecture (Fall 14)► College Physics I (Fall 14)► College Physics II (Spring 14)► How Things Work (Spring 14)