𝗢𝘃𝗲𝗿𝘀𝗲𝗲𝗶𝗻𝗴 𝗜𝗧 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀: Performing all duties related to managing and monitoring IT affairs to ensure seamless operations across the organization.𝗗𝗮𝘁𝗮 𝗖𝗲𝗻𝘁𝗲𝗿 𝗦𝗲𝗿𝘃𝗲𝗿𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Supervising the smooth functioning and performance of ERP Domain Controller & Application Servers and Dedicated Email Server. Managing Proxy Server and routers to regulate internet traffic effectively within the network. Conducting daily backups of application servers and monthly backups of users' email data, preventing loss of important information.𝗖𝘆𝗯𝗲𝗿𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Implementing Firewall Management for cybersecurity and internet traffic shaping, ensuring a protective barrier against online threats and controlling internet data flow.𝗢𝗻𝗹𝗶𝗻𝗲 𝗧𝗶𝗰𝗸𝗲𝘁𝗶𝗻𝗴 𝗦𝘆𝘀𝘁𝗲𝗺 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: I Developed an in-house online IT Help Desk for efficient technical issue resolution through itsupport.fpapak.org.𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Handling the organization's presence and interactions on social media platforms.𝗪𝗲𝗯𝘀𝗶𝘁𝗲 𝗛𝗼𝘀𝘁𝗶𝗻𝗴 & 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Hosting and creating content for the organization's website, enhancing its online presence and visibility.𝗜𝗧 𝗔𝗻𝗻𝘂𝗮𝗹 𝗥𝗲𝗻𝗲𝘄𝗮𝗹𝘀: Renewing contracts and licenses for IT systems and software, ensuring continuity of IT services.𝗜𝗧 𝗘𝗾𝘂𝗶𝗽𝗺𝗲𝗻𝘁 𝗣𝗿𝗼𝗰𝘂𝗿𝗲𝗺𝗲𝗻𝘁: Recommending the selection and procurement of new IT equipment.𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗶𝘁𝘆 & 𝗗𝗶𝘀𝗮𝘀𝘁𝗲𝗿 𝗥𝗲𝗰𝗼𝘃𝗲𝗿𝘆 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴: Developing strategies and protocols for business continuity and disaster recovery, ensuring the organization's resilience during unexpected events.𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗼𝗳 𝗜𝗧 𝗣𝗼𝗹𝗶𝗰𝗶𝗲𝘀: Creating guidelines and rules governing the use, security, and management of IT resources within the organization, ensuring compliance, efficiency, and security.

- The supervising project team in web design, development & online marketing services to B2B/B2C companies around the globe.- Works with company leaders to communicate department vision, strategy, and objectives.- Manages the capture, analysis, and reporting of project metrics and performance indicators.- Manage the execution of multiple integrated marketing programs through a variety of marketing automation and CRM platforms, including programs for email marketing and lead nurturing campaigns, landing pages, CRM and contact management, segmentation, analytics & reporting, ensuring all marketing activities are trackable and measurable.

Fault Management support:- Fault locating & troubleshooting of SDH, DWDM products (BIT errors, Optical Power levels, calculate Traffic impact during fiber cuts, etc ).- Monitor network for problems, and take proactive and remedial action where necessary.- TT management and audit. Prioritization fault level and dispatch TT to difference principalCritical/Major/Minor fault diagnosis.- Configuration Management support Responsible for actual configuration and provisioning activities within the network. - Commissioning and configurations of different protection techniques as MSP & SNCP.Technical Support: - Proficient to work in 24h/7days shift pattern Management of tickets to their resolution. Escalate thetrouble ticket, monitor it until solved.- Provide technical reports to identify the cause of problems, and give preventive guidance to avoid the same issue. - Preparation of Network reports on a daily/weekly basis and their analysis.

- Planned and implemented robust IT systems for AMCO Group.- Defined, documented, and maintained IT infrastructure standards, policies, and procedures.- Successfully managed high-level projects and implemented Service Level Agreements (SLAs).- Led the purchasing of IT equipment and systems for AMCO.- Designed and executed a comprehensive Disaster Recovery plan.- Collaborated with HR to ensure IT requirements were met during the recruiting phase.- Proficiently administered Dedicated Web Server, setting up websites and company portals.- Successfully implemented ERP and CRM systems within the company.- Ensured regular performance reports from the I.T. team.