Support Advisor Ii
Current• Working as a Support Advisor for the Meta Advertisement process. • Acting as first point of contact for advertisers on Meta platforms(Facebook, Instagram, WhatsApp), resolving diverse issues related to Pages, Ads Manager, Business Suite, Commerce Manager,Pixels, and Integrations. •Efficiently managing high concurrency by handling 2 chats and 2 emails simultaneously, ensuring smooth query resolution andexceptional service delivery.•Consistently meets and exceeds key performance indicators (KPIs), including customer satisfaction (CSAT), average handlingtime (AHT), and resolution rate.• Utilize screen-sharing tools to provide step-by-step guidance, educate advertisers, and troubleshoot complex issues,enhancing overall customer experience.• Collaborate with cross-functional teams to stay updated on product changes and implement best practices for improved process efficiency.