Sajid Musthafa Email and Phone Number

Implemented and managed Ivanti Service Manager, an ITIL-based ITSM solution, to enhance service quality and align IT with business objectives.Maintained accurate configuration and asset management processes, procedures, and records, ensuring efficient IT operations and compliance with licensing agreements.Streamlined the request fulfillment process and effectively managed service requests, leading to improved user satisfaction and reduced response times.Implemented self-service password reset solutions, reducing the workload on IT support and improving user experience and productivity.Successfully managed MDM for iOS and Android devices, enhancing security and productivity across the organization.Generated reports and metrics to assess ITSM performance and drive continuous improvement, enabling data-driven decision-making.Ensured security and compliance by keeping endpoints up-to-date with the latest patches and updates using the Endpoint Management Solution.Automated software distribution to endpoints, improving efficiency and reducing manual tasks, resulting in time and cost savings.Managed hardware, software, and contract management, optimizing asset utilization and ensuring compliance with licensing agreements.Implemented IT process automation to reduce manual tasks and enhance operational efficiency, improving overall productivity.Defined and implemented ITIL-based processes, improving efficiency and effectiveness of IT operations.

Successfully managed end-to-end implementation processes, including planning, installation, and customization of Ivanti applications like Service Manager and Endpoint Manager.Led and coordinated implementation projects, ensuring timely completion and adherence to budget constraints. Collaborated with cross-functional teams.Developed and implemented new workflows and automation strategies, resulting in streamlined service delivery and improved efficiency.Integrated Ivanti Service Manager with other enterprise systems, facilitating seamless data sharing and enhancing overall operational efficiency.Customized Ivanti Service Manager modules to meet unique client requirements, ensuring optimal functionality and user experience.

Power point is primarily an electromechanical establishment specializing in turnkey Industrial projects, Defense projects, and high rise Commercial and Residential complexes, multipurpose Stadium Lighting up to CCTV transmission levels; TV & Radio broadcast stations etc.• Develop/Maintain and update SOE for servers/desktops and network.• Managing servers in Linux systems, Windows 2008, and 2012, VM ware workstations and Hyper V virtualization.• Manage Exchange, Google apps mail, godaddy mail servers and E-Mail client setups. • Installing and managing Routers, Switches, Access Points and LAN/WAN and backups• Antivirus / Anti malware / Firewalls installation and Management.• Manage LAN, Printers, PBX systems, CCTV networks for the Affiliate Organizations of PowerPoint.

• Installing & configuring shared, VPS & Dedicated server.• Fine tuning & managing Web server (apache, litespeed), Mail server and Database (Mysql, Postgresql) Server• Managing internal systems for flawless operation of the company.• Managing accounts & websites using various control panels (cPanel, Plesk)• Performed Nagios installation and configuration on several production servers• Performed Security Audit and Hardening using IPtables, CSF and • Managing backup using r1soft• Knowledge in repairing a database, restoration, backup, providing remote access to database server etc• Interacting with clients via Client management systems (WHMCS & Kayoko) when there is any technical issue arise• Updating knowledge base articles for end users• Automating repeated tasks using shell scripts• Documenting all steps followed in daily system administration• Managing Openvz & vSphere nodes• Resolved Issues related to Security, Mail, DNS, and Web-server etc.