Key Deliverables:• Lead a team of 7 developers, focusing on the diagnosis, triage, and consulting for casesregarding Amdocs billing application support.• Created scripts to address and resolve customer issues and increase uptime.• Join release reviews to work with the delivery team in the development of newprojects, raising questions and concerns from an application support perspective.• Develop training plans and materials, working closely with new hires to train… Show more Key Deliverables:• Lead a team of 7 developers, focusing on the diagnosis, triage, and consulting for casesregarding Amdocs billing application support.• Created scripts to address and resolve customer issues and increase uptime.• Join release reviews to work with the delivery team in the development of newprojects, raising questions and concerns from an application support perspective.• Develop training plans and materials, working closely with new hires to train themwith ongoing application issues and about the new releases.• Handled sensitive Customer SLA, and escalated issues by managing communicationsand triaging issues with various teams as required.• Working knowledge of defect management & tracking skills, QC• Experienced in working with and maintaining an application running on an RHELOpenShift container-based platform with a broad knowledge of containerization ofLinux images using Docker.• Experience working with various testing teams like UAT, Functional Testing, andOperational Testing to help them resolve issues related to the application. Goodworking experience with manual testing helped testing teams generate test casesbased on scenarios. Show less

Key Deliverables:• Analyzed the company’s requirements in terms of the recruitment process and helped to design a job portal with SRS and step-by-step implementation.• Helped with building a mobile app and monitoring the entire process that reduced maintenance charges.• Implementing ZOHO ONE system to reduce the cost of hiring 3rd party companies.• Providing detailed training to employees within the company, on how to use the job portal for recruitment purposes.• Providing… Show more Key Deliverables:• Analyzed the company’s requirements in terms of the recruitment process and helped to design a job portal with SRS and step-by-step implementation.• Helped with building a mobile app and monitoring the entire process that reduced maintenance charges.• Implementing ZOHO ONE system to reduce the cost of hiring 3rd party companies.• Providing detailed training to employees within the company, on how to use the job portal for recruitment purposes.• Providing training on how to use the ZOHO ONE applications like ZOHO Recruit & CRM application.• Deployed and maintained one internal login portal which is in AWS. AWS EC2 instance, Platform Linux/UNIX.• Supporting web applications using debugging skills.• Lead a team of 3 members to support all ongoing web applications, Digital Marketing processes, and Zoho one project.• Worked with customer SLA to ensure customer satisfaction.• Performed functional & technical UAT for new enhancement.• Analyzed and identified areas for optimization & refactoring of Application support, maintenance, and enhancement. Show less

Key Deliverables:• Understood the client’s needs & implemented a technological solution to meet the business needs; achieved a 90% success rate.• Clarified client’s system specifications and understood their work practices and the nature of their business.• Analyzed the company’s & client’s IT system & Infrastructure, diagnosing system problems, and generating reports accordingly.• Monitored the success of the IT solutions and produced detailed reports in a week on the efficacy… Show more Key Deliverables:• Understood the client’s needs & implemented a technological solution to meet the business needs; achieved a 90% success rate.• Clarified client’s system specifications and understood their work practices and the nature of their business.• Analyzed the company’s & client’s IT system & Infrastructure, diagnosing system problems, and generating reports accordingly.• Monitored the success of the IT solutions and produced detailed reports in a week on the efficacy of the technology.• Communicated with the management & clients to define the scope of the project and planned timescale & resources needed.• Trained users from the client's end to use the implemented application.• Identify the potential clients and built & maintained contacts; increased the customer base.• Opportunity to work on telecom billing testing and support from a 3rd vendor company.• Having a working knowledge of Service Management and ITIL framework.• Having working experience required in supporting applications on Unix (Linux) based platform along with good shell scripting exposure.• Monitor calls/chats/e-mails as per defined sample plan and targets; report out any cases and take necessary action; perform RCA and take corrective actions for defects identified during monitoring; drive quality awareness and improvement initiatives across program Show less

Key Deliverables:• Developed a dynamic, secure website using WordPress CMS from scratch. From server set up to website launch, MySQL database set up.• Researched, implemented, customized, and debugged various plugins.• Developed WordPress pages, menus, headers, etc, from PSDs, Elementor.• Completed various front-end and web-related tasks.• Java & JavaScript Skills and object-oriented design experience.• Used SEO best practices to elevate the organization’s web presence;… Show more Key Deliverables:• Developed a dynamic, secure website using WordPress CMS from scratch. From server set up to website launch, MySQL database set up.• Researched, implemented, customized, and debugged various plugins.• Developed WordPress pages, menus, headers, etc, from PSDs, Elementor.• Completed various front-end and web-related tasks.• Java & JavaScript Skills and object-oriented design experience.• Used SEO best practices to elevate the organization’s web presence; achieved organizational ranking on several highly competitive keywords.• Proficiency in a customer support role with a proven record of troubleshooting.• Strived to always meet agreed schedules and works well even with tight deadlines in proving effective time management and multitasking abilities• Managing the expectations of the customers, keeping them informed and up to date with progress, and developing ways to improve the overall customer support experience in a professional and efficient manner within the agreed timescales. Show less