Sajiid Firfire Email & Phone Number

Navi Mumbai, Maharashtra, India

Manager Quality & Billing Control• Minimize Monthly Revenue Leakages• Fraud detection in invoices done on a daily basis through validating unusually high payments made by customer against bill payments and cross verifying the payment details in the billing system (Single e-View) and reporting it to the concerned authority to get the same validated / rectified / reversed• Audit Invoices as per the Tariff & Rates• Inter Team Coordination for the ILD as per BR• Handling Trouble Tickets through CRM• User Acceptance Test of New Rate Plans / Deals, Business Rules, Customer Requirements & Hot fixes) in sync with Business Requirement Buying plan along with the business partners• Training Need Analysis and Documentation: Handle the process of identifying training needs, preparing training manuals• Dispute Management, MIS & ReportingAchievements• ‘Ensure that the bills generated are 99.99% error free on a month on month basis• Managed to save 1.2cr (potential fraud) in a month by identifying Revenue Leakages which gave the organization long term cost saving and revaluation of existing process• Implementation of Loss Prevention guidelines in the operation. Drive programs to reduce loss/shortage, for any monetary discrepancies• Received Certificate of Appreciation, Star Awards 2014 – 2015 for contribution towards resolution of issues related to postpaid billing in Reliance Telecommunication.• Successfully faced and resolved TRAI related queries raised by the Auditors

Mumbai, Maharashtra, India

BlackBerry support - Level 2 & 3Analyst – Wireless Telecommunications• Invoice Validation. from Telecom Operators: Verizon, Cingular, Nextel and Sprint that have Global presence.• Account Review • Data files, account anomalies projections and trending.• Audit and Invoice Mapping for Comparatives• MIS & Reporting• Resolution provider for billing queries for Blackberry’s and wireless cards (ex. procurement of a device, status of a device, general questions about service, advice on what type of carrier is good for a certain area, area code changes, name changes to an existing account, termination of servicesAchievements• Handled invoice validation of multiple international telecom service providers creating customer delight

Gorgan County, Gorgan, Iran

Analyst for UK & France productsAnalyst – Finance Operations • New Customer Data Configuration for Voice Products of UK • New Customer Data Configuration for both Data & Voice Products of France • Retail Invoice Validation from OHS system• Pre Invoicing checks for effective Bill Generation• Working closely with the Billing Specialist from UK and France during revision of Billing and Tariff Plans.• Billing Management as interface support between order handling and billing system and suspense management • Order management & Quote Approval• MIS & Reporting• Dispute Management through multilevel data verification and coordination.• Create and promote strong business relationships with external stakeholders including international locationsAchievements• Was a part of the Core team hence attended process training at Spain for a period of two months for transition of Billing, Tariff and Suspense Management at COLT• Received recognition Certificate for Outstanding Teamwork (twice) at COLT

Mumbai, Maharashtra, India

Executive - Quality Analyst - BSS Operations ( Business Support Services) • Invoice validation of pre and post both. Invoice Audit. Dispute ticket handling Contribute to team effort by accomplishing results

Mumbai, Maharashtra, India

Retain BPL customers who are about to cancel the service.• Identifying the issues raised by the subscriber on the Churn System (mailing system) for allocation to the team members.• Resolving Escalated Queries and Grievances raised by subscriber & to try and resolve their queries & grievances • Training the new executives on Customer Service for Grievance handling • Distinction of achieving all set billing targets within the specified time frame. Subscriber Retention.• Accustomed to working in a fast-paced environment with the ability to think quickly and successfully.

Bachelor Of Commerce - Bcom, Accounting

Bachelor Of Commerce, Accounts

Secondary School Certificate, English