Working with customers on removal of Deployment roadblock for Endpoint Security (Defender for Endpoint) and adoption of Security practices across Identity and Security Solutions at Microsoft

 Working as a Cyber Security DSE at Virtusa. The work involves driving improvement in Microsoft Defender for Endpoint, Microsoft Defender for Cloud and Microsoft Defender for Cloud Apps. This has resulted in an overall improvement in the security posture. I worked as an Identity and Security DSE at Infosys, along with the Identity engineering team on onboarding new features of Azure AD for the customer Worked on a Compromise Recovery Engagement, along with the APAC Consulting Team. The critical situation with the CISO, at the customer was managed properly –Delivery successfully completed. This was the first CR engagement in India. Worked with PFE Team members, to present different topics in the Security Operations Services (SOS) Bootcamp in IGD Team in Hyderabad.  Collaborated with a developer and created a portal for Securing Lateral Account Movement (SLAM). The portal has extraordinarily rich reporting and dashboard. Evangelized the delivery with Premier and delivered it successfully for customers in India. Working to get the delivery recognized as an IP. Generated close to 1500 hours for the business. WannaCry Ransomware Attack: Created a customer ready FAQ based on the questions from the field for the Premier Team to forward it to the customers. Worked with CSAMs to answer questions from customers on phone / email during the weekend.Achievements: - Received the following badges based on active participation in the WW Security Communities – Connect Communities Engagement Lead 2022, 2021Quest CSU Champ Gold, Valuable Contributor Silver Nominated for the Quest CSU Program, based on impressive performance. Nominated to attend Career Advisory Board (CAB) program in the US, during Microsoft Ready Honored by SBI Bank as the most valuable employee from a partner organization.  Received the CPE Champion award. Nominated to attend TLDP (Technical Leadership Development Program)

 Nominated by the CSU Leadership team for the Quest CSU Program because of a strong performance track record and passion to deepen skillset. Actively participated in Bug Bash Meetings for Azure Purview. Logged a bug and the UX design change request. Deeply understood customer requirement and translated the information into a Feature Spec document for the engineering team. Worked with the PM Team to create a presentation for the private preview of Azure Purview. The idea here is to explain the feature in detail to private preview customers, along with a demo Worked extensively with the CXE (Customer Experience) Engineering PM Team to present the features of the product to customers and got them to participate in the private preview of this product [Azure Defender for Data]

 Working as a Senior Support Engineer in Directory Services team, supporting Enterprise premier customers Worked and have expertise on: Active Directory replication, Disaster Recovery, Group Policy, Domain Migration. Experience in consulting customer’s on issues of design, planning & implementation within advisory case work. Proactively identified scenarios of health check required at the customer end and involved the Premier Team. Recommended best practices during the implementation. Written multiple Solution Objects on diverse topics. Two of my Solution objects have been successfully published as public kb Handled multiple critsits (critical situation) cases which are political in nature, and received good feedback on the same Mentored new joinees in the team, helped them on technical issues, worked towards their knowledge enhancement & reviewed their cases  Managing customer communicationTrainings Delivered: Participated in Windows 7 Readiness and delivered a triage at IGTSC level about new features in Windows 2008 R2 with respect to Active Directory along with couple of demos.  Delivered Collab-X Triage at EPS Cluster Level to Directory Services and Performance Team engineers. This was a collaborative effort between the Performance and Directory Services Team which was mainly aimed at making the collaboration between Performance and Directory Services a smoother one. Self learned AGPM (Advanced Group Policy Management) and delivered training through Knowledge-enhance program. Delivered new hire training

Job Profile: -  Installation & implementation of new server operating systems & different configurations like Software & Hardware RAID, Clustering etc. Monitoring Backup Schedules on daily basis & adding or modifying existing backup schemes.  Restoring the data from backup tapes on user’s request basis. DLT Library & Tape management & Troubleshooting etc Troubleshooting Server related issues on Domain Controllers in co-ordination with client’s technical Team. Taking up Technical escalations within the Team & resolving the same. Coordinating between Network and Database team in resolving critical problems.Achievements: - Received POB (Pat on the Back) award for significant contribution towards successful and timely installations with increased productivity. Actively participated in the shifting of servers and support projects from one site to  Installed and configured Web Farm / Network Load Balancing in Windows 2003 using the Network Load Balancing Tool.

Job Profile: - Managing software installations, system configuration including installation of O/S, network cards etc. Supervising Hardware Maintenance Preparing weekly report to be sent to H.O. Managing and allocating H/W resources.Achievements: - Applauded for successfully setting up the network infrastructure for a newly setup department.