Gen AI Project Manager | AI Automation Consultant | Digital Service Desk AI Automation

• Led a portfolio of Voice and Chat AI projects for Credit Unions/Banks in the US from initiation to Go-live to post-production continuous Support and Adoption, optimizing the delivery process cycle and bringing value to clients through continuous improvement for better adoption and upsell opportunities.

Delivering Conversational AI Experience on Enterprise Cloud for Yellow.ai - World's Leading CX Automation Platform.Delivery Excellence of AI Solutions for Enterprise Accounts like Schlumberger, BYJU'S, UpGrad, Swiggy, Canon, Thyssenkrup, DHL and clients of Deloitte, Accenture, Infosys, and Teleperformance across various geographies.• Accountable and responsible for delivering Conversational AI Solutions for customer enterprise accounts like Accenture, Deloitte, Infosys, Schlumberger, and DHL across geographies including GOI clients.• Gained experience in implementing intelligent virtual agents, with a solid understanding of conversational AI, Bot Analytics, and Automation principles using NLP and Generative AI. • Handled the delivery of projects on SaaS Cloud and On-premise solutions across functions like HR Automation, Sales Automation, Retail and Commerce, ERP, ITSM, Ad-Tech, and Edu-Tech domains.• Managed Project delivery for clients across APAC, the US, and the Middle East thereby expanding the revenue of deals by 40%.• Provided demos to prospects by collaborating with the Sales/Customer Success team.• Handled Bot deployment projects across multiple channels and integrations with CRM systems like SalesForce, SuccessFactors, SAP, WoCommerce, and Shopify

• Having profound skills in interpreting and analyzing Customer and Client needs to drive End-to-End Business Solutions with Trouble Shooting and Problem-solving skills.• Good at understanding & gathering Business Requirements, Documenting, Tracking and Implementing Solutions as per Software Product Development life cycle and STLC.• Focus on Product Design, Business Analysis, Strategic Analysis, Project Management, Change management, End-to-End Testing (Functional Testing to UAT) and Customer Support.• Enthusiastic self-starter who can boost productivity, foster efficiency, and ensure Customer Profitability managing team of Analysts, Developers, Testers or Engineers.

Trained in soft skills, Corporate culture, and domain-specific trainings in SAP.Worked for 2 live project developments.