Sajish Kumar Email & Phone Number

Bengaluru, Ka, In

Kollam, Kl, In

Bengaluru, Karnataka

IQVIA has more that 100 branches in more than 40 counties and I am the part of network team who takes care of complete network infrastructure support for these branches and IQVIA data centers.IQVIA Enterprise Network operations and Management Cisco Network Switch (Cisco 3650, 3850, 9300, 6800), Router (ISR series 4300, 4400, 4500 ) – configuration and troubleshooting. Cisco DC switches Nexxus 5k, 7k management. Cisco WAN Optimizer - configuration and troubleshooting – This device is used to optimize the internal traffic going over MPLS network. Cisco 5500 Series Centralized Wireless Controller and access points - configuration and troubleshooting Site-to-Site VPN, DMVPN – troubleshooting and implementation Cisco ISE, ACS (Secure access control System) – management – This is used to add network devices authentication for SSH/Telnet. SolarWinds – Map creation, adding/removing network devices, report generation for Bandwidth, resource utilization, interface errors etc. F5 Load Balancer – New web server farm creation and management, irule, certificate renewal/installation etc. IQVIA External DNS management on Linux DNS Server Assisting Tier 3 Network engineer for their Projects on New Site setup , modification in existing network set up etc. Various network report creation to present to management like bandwidth consumption for major sites, Total number of wireless users connected region wise, Health Monitor for Network Devices, Contract renewal reminder report for Network Device

Bengaluru, Karnataka

Technical Support for Microsoft Windows 8 Operating System Convergys India Pvt Ltd for Microsoft Windows 8 Process (Aug- 2012 to Nov 2013)Designation: Technical Support Officer 2Maiden Operational Support on Escalation Tickets for Windows 8 Troubleshooting compatibility issues of Win 8 with recommended hardware, wireless connectivity, printer etc and other O.S. level issues. Prepare Documentation of unresolved issues with Windows 8 to pass it to Microsoft Development Team and regular follow up with them. Establishing good rapport with customers and other Microsoft Teams Testing and evaluating new Microsoft Hardware Devices in the Lab. Participation in providing training to customers whenever required on Win 8.

New Delhi, Delhi, India

Position: Technical Support EngineerJob Location: New DelhiProviding Technical Support to U.S. customers over Phone for the Cisco SOHO Products like Cisco wired or wireless routers, Cisco modems, Cisco IP camera, Cisco print server, Cisco Range expander, Cisco IP phones etc. Job Description:  Installing & Configuring Cisco SOHO products for North America Users. Diagnosing & troubleshooting the hardware or software issues, network issues via remote session. Taking the ownership of the issue and working on it, updating the work progress in the ticket and keeping the users updated till the closure. Pitching for sales if the product expires warranty and sales of newly launched Cisco products.  Providing Technical Training to the customer as required.

New Delhi Area, India

 SpectraNet ISP (A div of Punj Lloyd) (Dec 2007 to Nov 2009)Position: Customer Support ExecutiveLocation: New Delhi SpectraNet provides Leased line, DSL and Wireless hotspot type internet connections. Troubleshooting basic Leased Line issue (latency, packet loss, connectivity issue etc) for customers , taking care of new leased line installation. Coordinating for ISP Maintenance and managing customers. Following up with Clients on Quality of Service. Mentoring and training of Juniors and new Hires Worked as a acting TL for the team of 12 members during the absence of TL. Providing various reports to clients/management as per the request

Master'S Degree, Mba In Hr & It, A

Bachelor'S Degree, Ba Mathematics