Sajit Sam Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

Infrastructure and operations management. Team/People management-Establishing KPIs, performance reviews, mentoring and guidance. IT Governanceand Security Management. Provide guidance on the Infrastructure technologyroadmap & Design. Maintain and monitor service delivery of Infrastructure andApplication support. Working with Application and Development in a CI/CD model.Risk and Compliance Management. Fronting IT Audit and compliance. Reporting. Azure Infrastructure rollout… Show more Infrastructure and operations management. Team/People management-Establishing KPIs, performance reviews, mentoring and guidance. IT Governanceand Security Management. Provide guidance on the Infrastructure technologyroadmap & Design. Maintain and monitor service delivery of Infrastructure andApplication support. Working with Application and Development in a CI/CD model.Risk and Compliance Management. Fronting IT Audit and compliance. Reporting. Azure Infrastructure rollout for critical application - involving Service Fabric,COSMOS DB and Azure SQL DB Zscaler deployment -ZIA and ZPA for secure internet access & remote access. Azure COSMOS DB Infrastructure rollout for greenfield critical applications involving Application gateway, service fabric, SQL DBs, Data factory, Event hubs, Queues. Streamlining Asset Management, Endpoint protection for Servers andDesktops/Laptops Automation- Azure VM, SQL DB Streamlined Service Delivery process -weekly reviews including SLA, Incident,KPIs and CAB. Review of O365 hybrid environment-remove exchange server dependency,review use of ADFS and AD connect deployment. Peak and Capacity planning for peak/volume. Sortation system -Infrastructure design and implementation lead. Implemented end to end monitoring of all Critical Services from networks,servers, App service using PRTG, Azure alerts, Zabbix, Meraki and healthcheck.io IS Security policy, BCP (for specific business unit) and Disaster Recovery plan Sortation system -Infrastructure design and implementation lead. Show less

Sydney, Australia

Responsible for Infrastructure projects and operations. Technical vendor management.L3 for all Infrastructure technical escalations. Project lead for Infrastructure projects.Windows server administration. Monitoring and Incident Management.Projects: • Establish Azure Environment for future transition readiness. • SD WAN Implementation and WAN link upgrade across CouriersPlease • Telephony and Contact Centre Migration from CUCM to TIPT (Enterprise Telephony) and Genesys… Show more Responsible for Infrastructure projects and operations. Technical vendor management.L3 for all Infrastructure technical escalations. Project lead for Infrastructure projects.Windows server administration. Monitoring and Incident Management.Projects: • Establish Azure Environment for future transition readiness. • SD WAN Implementation and WAN link upgrade across CouriersPlease • Telephony and Contact Centre Migration from CUCM to TIPT (Enterprise Telephony) and Genesys PureCloud(Contact Centre) Show less

-Accountable to lead the team for technical operations, including data centers, server & network management & monitoring, DR infrastructure operation & support and IT infrastructure projects.-Effectively manage the vendors and direct all the Infrastructure change review & management, compliance calendar, Capacity and Availability Management.-Lead and responsible for the design and management of data and voice network roll out that ensure the effective connectivity for the respective… Show more -Accountable to lead the team for technical operations, including data centers, server & network management & monitoring, DR infrastructure operation & support and IT infrastructure projects.-Effectively manage the vendors and direct all the Infrastructure change review & management, compliance calendar, Capacity and Availability Management.-Lead and responsible for the design and management of data and voice network roll out that ensure the effective connectivity for the respective locations on the Local Area Networks (LANs) and Wide Area Networks (WANs)-Responsible for leading and managing the projects, services, planning, architecture design and reviews, testing, implementation, operation, administration, and support of the Middle East IT Infrastructure.-Responsible for developing and maintaining the operating processes and procedures and as it relates to the proper functionality, high availability, disaster recovery, and supportability of the IT systems.-Management of the operations and support of all operational Data Centers services and systems to ensure service availability and timely delivery to all Infrastructure related services and functions through service focused and SLAs based delivery model.-Continuously assess and bring up-to-date the network and security operational architecture, designs, configurations, solutions, policies and procedures and ensured the protection of RSA services against network and security threats and vulnerabilities-Involved as IT Infrastructure operations manager for UAE & Bahrain.-Responsibility for leading and managing the UAE& Bahrain Technology Service Desk operation providing friendly customer-centric single point of contact for community of users Show less

-Manage operation/administration/support of servers, systems, network and security while maintaining inventory of datacenter and software license.-Responsible for deployment of disaster recovery infrastructure along with service support delivery at the same time over sight of IT infrastructure projects.-Involved in design and implementation of infrastructure change and function as the escalation point for IT Infrastructure staff across Middle East-Conduct IT Infrastructure staff… Show more -Manage operation/administration/support of servers, systems, network and security while maintaining inventory of datacenter and software license.-Responsible for deployment of disaster recovery infrastructure along with service support delivery at the same time over sight of IT infrastructure projects.-Involved in design and implementation of infrastructure change and function as the escalation point for IT Infrastructure staff across Middle East-Conduct IT Infrastructure staff training regarding new IT applications and processes, as and when same is required. Show less

-Managed installation, configuration, administration and support of datacenters, servers, network devices and other appliances for UAE.-Responsible to support operation of system services like DNS/DHCP/WSUS, Backups, Lotus Notes, MacAfee products among others.-Involved in management of Helpdesk Services for UAE-escalation point for helpdesk team across Middle East.-Spearheaded monitoring and management of systems, HVAC, Fire Suppression system as well as preparation of UAE IT… Show more -Managed installation, configuration, administration and support of datacenters, servers, network devices and other appliances for UAE.-Responsible to support operation of system services like DNS/DHCP/WSUS, Backups, Lotus Notes, MacAfee products among others.-Involved in management of Helpdesk Services for UAE-escalation point for helpdesk team across Middle East.-Spearheaded monitoring and management of systems, HVAC, Fire Suppression system as well as preparation of UAE IT infrastructure status report. Show less

-Managed to investigate diagnose and troubleshoot network issues as well as optimize networks using performance reports and logs-WAN link and router access management for clients.-Responsible to provide managed service support to client LAN/WAN networks.-Conduct effective training of network support trainees/technicians