Head of IT Department.Roles and responsibilities:• • Provide top level management for all IT employees, vendors and contractors.• Setting a vision for how technology will be used in the company.• Ensure that the technological resources meet the company’s short and long-tern needs• Managing budget and time frames• Manage and set priorities across the Technology programs and operations within budget and completion targets.• Provide training and mentoring to all direct reports and other managers.• Schedule periodic security audits.• Communicate recommended improvements, best practices and risks to all parts of the business outside IT.• Optimize all corporate IT operations, including sales support, financials, HR and customer service and support;• Ensure a complete security plan is in place which protects the availability, integrity and privacy of the IT infrastructure and the data stored .• Ensure that disaster recovery and business continuity plans are in place and tested.

Acted as Global IT Head of Al Bashir Group of CompaniesResponsible for:• overseeing the infrastructure of technical operations, tracking the technology itself as well as the IT team in order to achieve goals, meet quotas, eliminate security risks, increase user satisfaction, and maintaining operations and systems• Develop technical aspects of the company’s strategy to ensure alignment with its business goals• Discover and implement new technologies that yield competitive advantage• Help departments use technology profitably• Supervise system infrastructure to ensure functionality and efficiency• Developing and overseeing smart metrics for hardware, software, and storage• Ensuring strategic capacity planning• Overseeing departmental finances, including budgeting and forecasting• Tracking KPIs and KRAs continuously to ensure progress towards achieving business objectives• Analysis of performance and manpower thoroughly and take strategic decisions on manpower increase, etc• Build quality assurance and data protection processes

Provided support to Data centers and LCOs in EMEA region.Responsibilities include• Implemented and managed VMware based virtual datacenters• Managed storage and backup solutions of 3Par, Netapp, Backup exec• Patch management using SCCM and Spacewalk.• Managed various security monitoring tools.• Cross boarder team management • Staff training and other performance improvement planning• Using ITIL best practices• Compliance management• Participated in various internal and external auditing. Worked on fixing the NCs found.• Addressed all escalations and resolved them within the specified TAT• Security management. Worked in coordination with security team to hardening the systems network etc and fixed the vulnerabilities detected.

Member of Managed Services team taking care of data centers of FT Group spot and future exchanges.Details of the Datacenters handled 1. MCX 2 MCX-SX 3. NSEL 4. SNX.Managed MS cluster for SQL 2000,2005 DB servers.Manage Backup and restoration of Database, FTP and other application data.Various reports generation from SQL Database as per the management requirement.Weekly Database archivingDB replication monitoring to DR sites.Conducting monthly mock run at DR siteManaging IBM storage boxesManagement of complete IT infrastructure that includes servers like IBM series, IBM Blades, Stratus 4600, IBM storage boxes, backup solutions.

IT in-charge of IBA IT infrastructure design and implementationManaged an IT team Vendor management and procurement managementIt infrastructure and operations managementIT policy implementationSwitching and routingAD, DNS, DHCP Group policy implementation and management.Contract negotiation managementPerforming backup activities using Windows NT backup utilityMaintaining SQUID-Proxy and IPCOP firewallProvide technical support to more than 500 usersIT staff recruitment, training and performance reviews.Maintaining Trend micro neat suit antivirus.

Retailing Servers , desktops, peripherals and accessoriesSales and marketingRequirement assessment of customers and pre sales consultancySales of Assembled PCs, Peripherals ,Networking equipment and AccessoriesImplementation of LAN and installing OS, AD, Exchange and other Applications as per customer requirement.AMC of PCs , Servers and other equipmentsProviding after sales support to customers Working on server, desktop, peripherals, software and network related issues.Procurement and vendor managementAssembling servers and desktops