Creation and maintenance of dashboard using Excel and Power BI.Stakeholder Management.Team Management

Maintained MIS security and performance levels, dictating organizational policy to maintain threat protection effectiveness.Outlined MIS upgrade road map, analyzed protocols and ordered corrective actions to elevate performance.Configured and implemented IT initiatives to produce measurable business value.Developed and led large-scale technology initiatives for long-term strategic plans and solutions. Determined data retention parameters based on organizational requirements.Planned and led administration of management information system for achieving threshold-level performance.Supervised audit processes to address non-compliance and vulnerabilities. Tracked expenditures, schedule and IT systems performance progress in SAP. Maintained MIS security and performance levels, dictating organizational policy to maintain threat protection effectiveness

Management of reports, utilizing Microsoft stack of tools (MS SQL Server, MS Reporting Services, MS Excel)Collaboration of ground report and creating master data using Microsoft tools (Excel and Pp Ts) Participate/Assist in departmental cross-training program to disseminate knowledge/expertise across department personnelCoordinating with hubs across south India to ensure smooth last mile operationsControl and compliance - responsible for maintaining minimal conditional loss and to take active measures to control loss and to implement new strategy to reduce future loss(Untraceable shipments, RTO and RVP, external client shipments, orphan shipments, pending reconciliation report)Customer experience- Ensuring there are no escalation from customer in last mile ops and educating Delivery persons on last mile SOPs(Dealing with customer escalation and educating WM's for alternative methods, Call bridge issues, Fake reports, Customer satisfaction reports)Mainly involved in preparing excel reports and communicating with hubs of South India to maintain standard and smooth CC and CX OpsCreating healthy competition and taking measures to ensure standards are met in all hubs. Used critical thinking to break down problems, evaluate solutions and make decisions.

Responsibilities included planning, scheduling, forecasting Preparing the daily reports using advance Excel and PPTS Preparing test scripts – SIT and UAT for new toolsResponsible to Work with the Logistics Vendors for Data Validation between Visibility tools Regularly communicating with the Transaction Management team to ensure that the claims validation process is carried out without any hiccups and the partner is credited on time Preparing & publishing production Dashboards for the team on daily basis by pulling query from productivity toolsPerforming Audit for the daily production activities and publishing the score cards Performing Reporting activities on Financial Statements and Logistics Visibility DataResponsible Assignment of tickets between various analysts and ensuring the tickets are action ed withinCapturing system Performance and Response time against the SLA's Hands on experience in Creating/Modifying reports in Tableau DashboardsConducting mock drill activities in terms of reports extractions from Visibility Portal Microsoft Office Advance Excel SAP Service now JiraCreated client files in SNOW systems to track transactions and create client base