Speardheaded the implementation and management of the company network infrastructure, Wich inculde firewalls,Routers,switches and servers resultingin enchanced network statbilty and securitySuccessfully Implemented Vpn connectivity across seven company sites using ciscoMeraki,ensuring secure and seamless connectivity across all branchesSetup UNV CCTV on all sites on all sites ensuring the saftey and seurity of the premises.Configured and maintained Avaya exchange Setup enchancing communicationand collaboration across the oranization.Colloborated with vendors to ensure smooth operation for ERP support for restaurants,such ans Restaruant Manger RM and PIMS for souvenir outlet Improving overall business efficiencyProvide Technical support and Troubleshooting and Hardware ,Software and Network Related issues to Employee across all departments,ensuring seamless operations

Provided desktop supportAddressing user tickets regarding hardware, software and network.Co-ordination with multiple teams like client-side IT managers, vendors, customer & support teams.Basic Network Troubleshooting.VIP Support & Video Conference Support.Walking customers through installing application and computer peripherals.

InstallationCreating and maintaining technical documents and procedures.Managing the communication with the customers and clients

Setting up mailbox & other applications.Repair and recover from hardware or software problems.Windows patches Installations and troubleshooting.Managing users in Active Directory.

-Helpdesk It support -