Managing the complete IT, Servers & Networking activities for UAE, SINGAPORE & INDIA operations.Developing and implementing IT policy and best practice guides for the organization.Purchasing IT equipment, including working with suppliers, contracts, and workflow.Serving as the first point of contact for IT support within the company.Took initiation in IT projects and acted as a Project Manager on certain projects.Developed expertise to train staff in new technologies to… Show more Managing the complete IT, Servers & Networking activities for UAE, SINGAPORE & INDIA operations.Developing and implementing IT policy and best practice guides for the organization.Purchasing IT equipment, including working with suppliers, contracts, and workflow.Serving as the first point of contact for IT support within the company.Took initiation in IT projects and acted as a Project Manager on certain projects.Developed expertise to train staff in new technologies to prevent security issues.Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations, and outages.Responsible for investigating & diagnosing network problems and making sure to solve the issues.Suggesting new ideas for improving the company’s IT systems & ERP / Cloud solutions. Carrying out routine configuration & installation of IT solutions.Managed the timely transfer of relevant data and Application to other software system as requested from the Head office Management.Led a team of IT coordinators to work with different branches of the Company.Managing WordPress, E-commerce/website SEO ranking, Google Analytics, Google Business Profiling.Managing Retail POS Systems, Shifts, Sales, Pricing, Promotions, SMS/Email Marketing, SKU barcode printing and labelling, inventory management & Reports.All issues related to Servers/ Network /AVAYA IP Phones /Digital Fax / Router/Firewall /Bio-Metric systems / Door Access / WIFI Access Point issues are resolved based on Query Ticket.Manage Websites, WAF/DNS/ using Amazon & Cloudflare.Domain/ Email Hosting /Web hosting /Software & End Point Solution & License management.Manage & Monitor Office & Retail shops CCTV installations and maintenance along with Renewal of CCTV NOC licenses.Identifying & acting on opportunities to improve and update software systems.Digitizing office records and file management/ folders to cloud servers Show less

Provided technical support for both hardware and software issues (Windows/MAC/Linux).Structure cabling, Server rack installation, Network switch D-Link ,Cisco, Linksys (UN/Managed) VLAN, Router installation.NAS storage (Buffalo & Western Digital, QNAP) installation.CCTV and IP Phones Installation, Network printer, Fortinet, Sonic wall, OpenVPN / Soft Ether VPN management.Used remote access to perform troubleshooting when needed.Microsoft licence, Antivirus virus endpoint… Show more Provided technical support for both hardware and software issues (Windows/MAC/Linux).Structure cabling, Server rack installation, Network switch D-Link ,Cisco, Linksys (UN/Managed) VLAN, Router installation.NAS storage (Buffalo & Western Digital, QNAP) installation.CCTV and IP Phones Installation, Network printer, Fortinet, Sonic wall, OpenVPN / Soft Ether VPN management.Used remote access to perform troubleshooting when needed.Microsoft licence, Antivirus virus endpoint solution (ESET, Bitdefender, Kaspersky, McAfee), Office 365 licence, Adobe Creative Cloud management.System assembling, Laptop repair, Wi-Fi access point configuration Linksys, TP-Link, Ubiquiti.Performed upgrades and installed updates on servers and workstations.Domain management, Email hosting and configuring MX records, SPF, DKIM (Microsoft, Google, Zoho, Run box).Managed Microsoft AD & created user ID, roles, groups etc.Server Upgrade & Raid management in IBM & HP, DELL Servers.Configuration & Administration of, Windows Server 2003,2008,2008,2012,2016, SQL Servers 2014, 2016, Windows XP, Vista,7,10, mac OS Sierra High Sierra, Mojave, Catalina.Routing, DHCP, DNS, NAT, ACL, QoS, STP, LACP, VLAN.Enterprise Disaster recovery & End Point Acronis backup solution. Show less

Maintenance of Office, Laboratory & classroom systems.System assembling and installation, trouble-shooting & update of all hardware, software & networks for all computers on the premises.Maintenance of systems under other colleges of Srinivas group.Installed & maintained IDS Next, eZee PMS, assisted faculty & students during classes.Remote monitoring of systems during classes using the Net Support School application.Technical support for SIFY, TOEFL, CMAT & Bank… Show more Maintenance of Office, Laboratory & classroom systems.System assembling and installation, trouble-shooting & update of all hardware, software & networks for all computers on the premises.Maintenance of systems under other colleges of Srinivas group.Installed & maintained IDS Next, eZee PMS, assisted faculty & students during classes.Remote monitoring of systems during classes using the Net Support School application.Technical support for SIFY, TOEFL, CMAT & Bank exams.Troubleshooting system and network problems.Diagnosed and solved hardware and software faults.Handled Server Administration and Network Services.Backed up process in servers & Systems using Norton Ghost, Acronis True Image.Network printer Installation, FTP File backups FileZilla.Designed college magazines and pamphlets using CorelDRAW & Photoshop.Linux Kernel installation openSUSE, Ubuntu in systems.Helped students in the institute for PPT / Multimedia presentations on events. Show less

Computer assembly, networking, off-site and on-site servicing & repairs of systems.Installed, supported and maintained new network hardware and software infrastructure.Provided network solutions to business and management requirements.Troubleshooting analyzed and resolved faults in operational networks.Ensured routine preventative maintenance and license compliance is performed.