• Monitor, track, evaluate staff productivity/performance.• Staff training and development.• Process implementation and improvement to increase efficiency and productivity.• Identify opportunities to increase quality of customer service• Make important policy, planning, and strategy decisions.• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures.• Accomplish operations and organization mission by completing related results as needed.• Manage relationships with clients.

• Identify, implement and streamline processes, necessary to achieve and sustain accurate and timely billing and collection of accounts receivables.• Conduct weekly/monthly meetings with the clients. • Coordinate between internal and external functions to ensure all day-to-day tasks are accomplished smoothly and in a timely manner.• Develop and maintain strong long-term relationships with clients. • Forecast and track key account metrics. • Identify opportunities and areas to grow business with existing clients.• Serve multiple clients concurrently.• Identify and develop initiatives to increase customer satisfaction and retention.• Assist all internal and external teams to meet financial targets and growth objectives.• Up sell services and solutions.• Resolve complaints and initiate preventive measures by improving processes.• Identifying the industry trends.

• Collection of accounts receivables. • Junior staff training. • Producing and maintaining reports accurately and in a timely manner