It Support Technician
Current• Client Support: Provided high-level IT support for diverse clients, including Dubai Holding, Michelin, Chanel, Saudi National Bank, Almal Capital, and Ahli United Bank, ensuring swift solutions to meet specific business needs.• Microsoft 365: Managed and supported cloud-based productivity solutions, including Exchange Online, SharePoint, and Teams, enhancing collaboration and communication.• Entra ID & Active Directory: Administered user accounts, permissions, and security policies in both cloud and on-premise environments to ensure secure access to resources.• Fortinet & Global Protect: Maintained network security solutions, including firewalls and VPNs, to protect sensitive data and provide secure remote access.• Zscaler: Supported cloud-based security solutions to safeguard users and data across various locations.• Virtualization Technologies: Utilized VMware and Hyper-V for server virtualization, optimizing resource utilization and improving disaster recovery strategies.• Backup Solutions: Managed Veeam Backup for data protection, ensuring reliable backups and recovery processes for critical systems.• Intune & Autopilot: Implemented Mobile Device Management (MDM) solutions using Intune and Autopilot for streamlined device provisioning and management.• Multi-Factor Authentication (MFA): Configured and supported MFA solutions to enhance security for user accounts and sensitive data access.• System Administration: Managed Windows Server 2016 and 2019 environments, monitoring system performance, and troubleshooting issues to maintain operational efficiency.• Ticketing and Documentation: Utilized ticketing tools such as ServiceNow and ManageEngine to log, track, and resolve service requests. Ensured adherence to ITIL and ITSM best practices for efficient incident management.• Asset Management: Utilized ITSM tools for asset management, tracking hardware and software inventory, and ensuring compliance with licensing agreements.• Vendor Management:
