) Nov’2018 to till date- With “UNIVERSAL VOLTAS, ABUDHABI” as Service Manager –HVAC in Oil & Gas sites(Clients: ADNOC Refining-Takreer / Borouge-Ruwais / ADNOC GAS- Pipeline division Abudhabi)* Approved ADNOC HVAC EngineerCompany Profile: Universal Voltas, specialized in HVAC Maintenance, Retrofit projects & FM, has bagged multiyear contract for maintaining all the HVAC equipments in most of the ADNOC (Abudhabi National Oil Company) Oil & Gas Refineries & other facilities in UAE Responsibilities: To manage the operation & maintenance of all HVAC equipments (Water- and air-cooled chillers, Cooling towers, DX units, Package units, Ducted split units, related panels & controls) in Ruwais Oil Refinery and other related plant facilities for 24x7 basis. Managing a team of Asst. engineer, supervisors, and HVAC technicians so as to meet the SLA’s mentioned in the contract. Ensuring proper PM planning and execution with approved check lists Ensuring execution of Corrective maintenances with proper method statements and Risk assessments. HVAC Asset Integrity Management Technical Evaluation of various HVAC documents & Root cause Analysis for different technical issues KPI monitoring and submitting / presenting monthly reports to client on timely manner. Spare parts management Administration of vehicles and ensuring all regulatory works of getting LOA and CICPA Ensuring all staffs are working with proper PPE’s and follow the ADNOC HSE rules & Regulations Site auditing of other HVAC Retrofit projects and ensuring the project execution as per the awarded scope of work. Report submission and proposal for new Retrofit projects & execution of refurbishment jobs Material Submissions and necessary documents approval from client Ensuring timely Invoice submission, follow up & payment collection  Recruitment and mobilization of staffs at site on timely manner. Vendor /Subcontractors/ OEM management  WMS & PTW system implementation

DUTIES AND RESPONSIBILITIES: Reporting to HOD and Responsible for entire Service operations of Air conditioning & refrigeration products, Manages provides directions and guidance to the division in line with the achievement of the division’s key results area (KRA) and key performance indicators (KPI). Oct’17 to till Date: Manager-Service Sales Manages the overall activities related to the revenue generating projects of the HVAC Service division such as the Annual Service Contracts (ASC), Reconditioning Jobs& OW targets, Retrofit Jobs and ensures warranty conversions & Contract renewal of existing customers.  Lead generation of new corporate clients for Retrofit / AMC / Refurbishment jobs of Chillers, Package & Ductable Split AC units Ensuring timely Participation/Submission of Tenders /Quotations to clients, meeting clients for order finalization, monitoring execution of work, Vendor finalizations etc for HVAC related AMC /Reconditioning works/ Retrofit Jobs. Technical Site Inspections for HVAC related projects, Preparing quotations, Submission ,Negotiation and finalization Vendor selection & Allocation of jobs, Work In progress monitoring & reporting to clients, Quality checks, Invoice submission & Collection of Receivables. Ensuring defined Net profits for all the projects Ensuring timely renewal of AC service contracts through the dedicated team and act as Relationship manager for AMC clients

Company Profile: Eros Group distributes, retails and services a portfolio of world renowned brands, in the United Arab Emirates (UAE) and in select markets in the Middle East and North Africa (MENA) region. The company proudly partners with twelve global brands which include Samsung, Hitachi, TCL, Midea, Lennox, Linksys, Sonos and one of the leading players in consumer electronics, Home appliances, Air conditioning, telecom, and allied multi-products.DUTIES AND RESPONSIBILITIES: Responsible for entire Service operations of Air conditioning & refrigeration products, Manages, provides directions and guidance to the division in line with the achievement of the division’s key results area (KRA) and key performance indicators (KPI). 1. Manages the overall activity related to the revenue generating projects of the division such as the Annual Service Contracts (ASC), Revamp target and other ASC Departmental Target; ensures warranty conversions & renewal of existing customer. 2. Ensuring timely submission of quotations to clients, meeting clients for order finalization, monitoring execution of work, vendor finalizations etc for HVAC related reconditioning works.3. Ensure achievement of Departmental targets of service in terms of Response time, TAT & Customer satisfaction4. Ensuring availability of spare parts at Branch store and Vendor management to support service.5.Create Team work Environment and Manages 140+ workforce which includes call centre executives, Site Supervisor, Coordinators, spare parts team, Officers, Foremen, Technicians, Helpers & drivers effectively to ensure proper execution of work at field.6. Responsible for training the team, ensuring their understanding with the technical and the administrative aspects of the business. 7. Manages schedule of the team in line with the assigned activities such as preventive maintenance and other field work as per the requirement of the client. 8. Manages /Review team’s performance and yearly Appraisals

In charge for all service related activities of CEHA & AC products for assigned area. Monitoring, developing & controlling of service franchisees and ensuring the execution of Brand’s service activities in the regionFranchisee Development & Management- Identifying and developing service centers in each districts and network expansions like satellite operations, Resident Engineer appointments etc. for having better customer reach and maximum brand visibility. - Monitoring of Service parameters like SDC, 211, Open pending, RTAT, Productivity, AMC etc.- Identify week areas of operation & prepare action plans, system and process implementation for resolving the same.- Engineer motivation activities for better revenue and service delivery.- Failure analysis and cost control.- Warranty part consumption approval and analysis- Doing Service centre Audits and ensuring company’s system and process in place. Dealer Management / Customer Relationship Management - Handling key dealers and distributors and to ensure proper defective management at each dealer counters.- Make & Maintain Relationship with various Chain counters and retail Outlets by giving better after sales support.- Developing and ensuring customer satisfaction by maintaining excellent Repair Turn around Time (RTAT) & service quality norms. Team Management

Career Path Feb’2004 to Dec’2005 Territory Service Executive, HyderabadHandled Service Networks and Spare parts Distributors of Rayalaseema area and Nellore District and also AC SSD’sJan’2006 to Jul’2006 Territory Service Executive, Bangalore Handled service Networks of Bangalore upcountryResponsible for better service delivery to Dealers and customers, spare parts/ accessory revenue generation through service centre and SPD channels

Responsibilities: Increasing the sale of Fire extinguishers, fire alarms, Fire hydrant system projects in Chennai city Played a key role in increasing territorial sales of Fire extinguishers in Chennai. Completed projects on time by better utilizing manpower and supply chain Developed excellence in customer relations.