Sajith Mohanan Email & Phone Number

Dubai, Ae

Abu Dhabi, United Arab Emirates

#ThisisKitopi

Abu Dhabi, United Arab Emirates

United Arab Emirates

• Administer training program and prepare schedule and handle inventory effectively.• Coordinate the entire restaurant operation, including front of the house and back of the house.• Track compliance with sanitation and safety rules and regulations.• Successfully promote publicize the brand• Monitor and manage guest complaints, ensure satisfaction and administer efficient follow up for same to receive feedback.• Perform regular inspection of food and beverage preparation and presentation and maintain inventory to enhance sales.• Manage workload and ensure effective working of restaurant activities and maintain excellent standards to meet operational expectations.• Train and instruct employees to ensure smooth transition in company.• Ensure compliance with prescribed standards and local state and federal laws in labor costs, and guest relations.• Evaluate performance and recommend salary increase, incentives for all.• Maintain personal records, schedules and reports for all employees.• Develop special, promotional and merchandising plans, advertising materials and ensure adherence to local and company standards.• Maintain proper sanitation, hygiene standards in kitchen and maintain effective store presentation.• Coordinate with team to meet sales target, ensure customer satisfaction and follow company procedures to increase productivity.

United Arab Emirates

Accomplishes restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Achieves restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.Meets restaurant financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Plans menus by consulting with chefs; estimates food costs and profits; adjusts menus.Controls costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation.Avoids legal challenges by conforming to the regulations of the alcoholic beverage commission.Maximizes bar profitability by ensuring portion control; monitoring accuracy of charges.Publicizes the restaurant by designing and placing advertisements; inviting food editors to review the restaurant; contacting local, regional, and national magazines with feature ideas; encouraging local businesses to hold social events at the restaurant.Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; developing and implementing disaster plans; maintaining security and sprinkler systems; maintaining parking lot and walkways.

Abu Dhabi, United Arab Emirates

Participating in and Assisting in Leading Catering Teams• Demonstrates self-confidence, energy and enthusiasm.• Understands how to manage in a culturally diverse work environment.• Uses problem solving methodology for decision making and follow up.• Demonstrates personal integrity, manages time well, and is highly visible in areas of responsibility.• Builds a positive work environment by demonstrating self-confidence, energy and enthusiasm.Supporting the Management of Catering Operations• Interacts with other catering employees, customers and guests, vendors and suppliers.• Demonstrates knowledge of all departments within the property.• Communicates group needs to various departments within the property.• Prompts handling of all inquiries within market and parameters.• Creates written and verbal presentations effectively.Ensuring Exceptional Customer Service• Communicates all details of catering events to operating departments and customers.• Manages the quality process in areas of customer service and employee satisfaction.Supporting and Coordinating with the Sales and Marketing Function• Qualifies business and tracks leads.• Solicits and books meetings, conferences and catered corporate and social events.• Finalizes and upsells catering arrangements for group/convention business.• Negotiates and markets to drive sales and create profits.• Identifies customer needs and all sales opportunities which ensure successful catering events.Conducting Human Resources Activities• Provides constructive coaching and counseling to employees.• Supports the development, training, and mentoring of employees.• Demonstrates knowledge of how and when to impose deadlines and delegate tasks.• Motivates and provides a work environment in which employees are productive.• Listens and responds to employee's needs.• Manages group or interpersonal conflict situations effectively.• Develops and manages hourly employees.

Doha

Responsible for complete opening and closing duties as necessary, including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. •Ensure that meals are being served in a professional and timely manner by circulating within the outlet and communicating with the kitchen and the order takers. •Support and assist team members in handling guest inquiries and requests and in resolving guest complaints •Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.•Monitor and supervise set up and maintenance of service area to ensure that it is up to standard.•Ensure availability of manpower, supplies, and equipment to ensure positive guest experience.•Assist in hiring, scheduling, supervision and control of cashiers, supervisors, greeters, servers and bus attendants. •Supervise, support, schedule, assign daily work, inform and train team members in all restaurant activities and operations•Assist in monitoring inventory and inventory control•Assist in the completion of reports on production and necessary requisitions. •Manage and monitor product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly• Complete all paperwork and closing duties in accordance with departmental standards• Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.• Prepare and submit daily/weekly payroll and tip distribution records.• Ensure all closing duties for staff are completed before staff sign out.• Conduct a formal training program on the required job functions with criterion expected and department orientation with new hires. Conduct ongoing training with existing staff.Achievements1. Received more than 10 star awards from all management teams for various achievements2. Received the best up seller for 2013 from food and beverage management team.

Bengaluru Area, India

• Managing the inventory of the outlet and maintain the proper par stock for the smooth flow of busy operations.• Maintaining the cutleries and crockeries in the outlet according to the standards of the brand.• Providing wow service to the guests by exceeding their expectations.• Make all varieties of coffee in accordance with the departmental standards.• Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards.• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately• Clean and reset tables immediately after guest departs.

Bachelor'S Degree, Hospitality Administration/Management

Activities and Societies: food festivals.

Higher Secondory, Science,Hindi