Sajith Nair

Sajith Nair Email and Phone Number

Director @ LTIMindtree | Transforming IT Infrastructure Services @ LTIMindtree
Sajith Nair's Location
Bengaluru, Karnataka, India, India
Sajith Nair's Contact Details

Sajith Nair personal email

n/a
About Sajith Nair

As the Director of Cloud and Infrastructure Services at LTIMindtree, I manage a portfolio of accounts and projects dedicated to delivering innovative and cost-effective solutions for our clients. I have over 18 years of experience in IT service transition, automation, vendor management, and project management, with a strong focus on customer satisfaction, process optimization, and performance management.I am passionate about leveraging my skills and knowledge in cloud and infrastructure services to enable digital transformation and business growth for our clients. I have successfully led the end-to-end service transition for two service desk projects, improved the gross margin by 20% by reducing operating costs, and handled the service reviews and escalation analysis for multiple stakeholders. I am also PRINCE2 and Scrum Master certified, ITIL intermediate - Service Management and Agile(LEAN principles) trained

Sajith Nair's Current Company Details
LTIMindtree

Ltimindtree

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Director @ LTIMindtree | Transforming IT Infrastructure Services
Sajith Nair Work Experience Details
  • Ltimindtree
    Director Cloud And Infrastructure Services
    Ltimindtree Jul 2022 - Present
    Bengaluru, Karnataka, India
    Managing a collection of various accounts and projects dedicated to cloud and infrastructure services
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  • Mindtree
    Associate Director Of Operations
    Mindtree Jan 2022 - Present
    Bengaluru, Karnataka, India
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  • Mindtree
    Project Delivery Manager
    Mindtree Jul 2016 - Present
    Bangalore
     Average Team span – 60 FTEs Managed End to End Service Transition for 2 Service Desk Projects Was an integral part of Due Diligence and Kick-off discussions on Service Desk transitions Reviewed and maintained Risks, Assumptions, Issues and Dependencies (RAID) Managed Third party Vendors and contracts Improved the Gross Margin by 20% by reducing operating cost for the Project handled Handled the Weekly Monthly and Quarterly Service Reviews for the accounts handled Predictive analysis to ensure the agreed KPI targets are achieved on a monthly/quarterly basis Handled escalation analysis/discussions globally catering to multiple stakeholders SLA management with high focus on customer satisfaction, FCR, and service level
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  • Wipro Technologies
    Project Lead
    Wipro Technologies Jun 2012 - Jul 2013
    Bengaluru Area, India
    (L4.1) – EMC Storage support (Supervisor)Handles a team of 35 storage support EngineersResponsible for the SLA/SLO and team performanceEscalation management, Individual development, training need identification, Quality improvement are some of the responsibilities in the current roleRuns the account level initiative for Improving the QA scoresDesigned the incentive plan for SSEs, SLs and QAs in the accountDesigned the score cards for SSEs and SLsImplements LEAN principles (Is part of the Process improvement team)MS101 (ITIL-V3 basics certification for Wipro) completed
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  • Unisys Global Services
    Team Leader
    Unisys Global Services Jun 2007 - Nov 2011
    Bengaluru Area, India
    Handles a team of 10-17Solely responsible for the career development and performance of the teamImplemented the Global Go Live for the Service Desk Operations for Underwriters’ LaboratoriesLeads the core team responsible for Knowledge Base updateConstant Client interactions to fill process gapsUnderstanding and forecasting of SLA’s to ensure the targets are well met.Provide quality and timely analysis to ensure best customer experiencePart of a green belt project on reduction of dispatchesRuns AHT reduction initiative. Was able to improve AHT by more than 2 mins in a span of 2 months.Formulized methods to measure Defects in the account and took the initiative to drive the numbers down to acceptable levels.Cost effectiveness of the account by improving incidents per agent and agent utilization.Formulized a feedback form for the front line employees to feedback the management in helping create a healthy work environmentFocused on documenting the best practices to ensure all the accounts managed by the company are able to perform well.Focused on aggressive follow ups to ensure the business is served effectively. Highly instrumental in getting the team involved in fun activities without missing out on any SLA’sHas been able to contribute towards making the team one of the highly motivated ones across the floor.
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  • Dell International Services
    Technical Support Expert
    Dell International Services Dec 2004 - May 2007
    Bengaluru Area, India
    Responsible for training and development of Transition Queue Batches.Handled the responsibility of team callbacks for unresolved Technical Issues, feedbacks and case auditsLead Training Module design team, for standardizing the process in transition queueHave been the best performer with Business Queue for 1 year, supporting business and relationship customer.Skilled in both Portables and Desktop machines.Have attended A+ certification courses conducted by the company.DCSE certifiedHave a rare recognition of having worked with all the 3 support regions (US, EMEA, APAC)Have worked with all the support sections in Dell Banglore (Optiplex, Latitude, Inspiron, Dimension and ELS) Responsible for the team performance and metrics.Was one of the probable, selected for AXA helpdesk operations for UK region
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  • Allianz Cornhill
    Customer Support Executive
    Allianz Cornhill Sep 2004 - Dec 2004
    Thiruvananthapuram Area, India
    Was nominated for the pilot batch of a key insurance process. Was among the 10 best agents across the floor Was Nominated for a training program in UK
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  • Bigpond Technology
    Customer Support Executive
    Bigpond Technology Jan 2004 - Aug 2004
    Thiruvananthapuram Area, India
    Was handling both UK and US customers. Audits calls of all the other agents across the floor giving feedbacks. Used to take training sessions to new comers. Had worked with the IT team in setting up the whole facility

Sajith Nair Skills

Service Delivery Sla Vendor Management Team Management Requirements Analysis Outsourcing Business Analysis Bpo Transition Management Service Management Program Management Process Improvement Management Analysis It Service Management Crm Training

Sajith Nair Education Details

Frequently Asked Questions about Sajith Nair

What company does Sajith Nair work for?

Sajith Nair works for Ltimindtree

What is Sajith Nair's role at the current company?

Sajith Nair's current role is Director @ LTIMindtree | Transforming IT Infrastructure Services.

What is Sajith Nair's email address?

Sajith Nair's email address is sa****@****sys.com

What schools did Sajith Nair attend?

Sajith Nair attended University Of Allahabad.

What skills is Sajith Nair known for?

Sajith Nair has skills like Service Delivery, Sla, Vendor Management, Team Management, Requirements Analysis, Outsourcing, Business Analysis, Bpo, Transition Management, Service Management, Program Management, Process Improvement.

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