Highly adaptable professional with over a decade (14 years) of extensive experience orchestrating technical and operational facets across Cloud platforms, Backup and storage, and Data security domains.Proficiently Spearheading customer-facing teams delivering top-tier technical support while fostering collaboration with Engineering teams and Professional Services to drive product enhancements.Demonstrated excellence in Technical Support, service desk management, and applications & production support, Enterprise System and End User Technical Support alongside adept management of Global Service Delivery.Skilled in navigating complex multi-geographical and federated business environments, ensuring platform support, stability, revenue retention, and optimal client satisfaction.Persuasive communicator with exceptional analytical prowess, problem-solving abilities, and adept decision-making skills, complemented by a knack for fostering interpersonal solid relationships.Spearheading operational improvements to increase service offering, productivity and reduce costs.Experience in planning and designing Business Continuity Plans.Operational Excellence through Key Performance Metrics and Focus on Talent Retention and Development.SKILLS:IT Strategy Team Building & LeadershipIT Operations Incident, Service, Escalation, People, Change Management Strategic PlanningInfrastructure As ServiceOperational Planning Process ExcellenceService Delivery Customer RelationshipsCERTIFICATIONSITIL V3 Foundation Framework that describes best practice in IT service Management.Lean Six Sigma White Belt - A Methodology Focused On Value Creation With Waste Reduction, Improved Processes & Quality.Team Kanban PractitionerManagement method to visualize, determine & achieve improvement in terms of quality without compromising integrity of current roles & responsibilities of team.