Project: British Petroleum(BP)Role: Technical Services Specialist from 01/10/2015 to 08/02/2019Responsibilities: • Worked as AWS – Windows Support Engineer for 3 years in BP account.• Managing BAU tasks like critical system health, performance, security, disk usage..... Etc.for around 50 Windows Servers through AWS console. • Maintain internal data center and AWS servers for 100 uptime• Increasing EBS backed volume storage capacity when the root volume is full using AWS EBS Volume feature.• Created AWS Route53 to route traffic between different regions.• Created S3 backups using versioning enable and moved objects to Amazon Glacier for archiving purpose.• Created load balancers (ELB) and used Route53 with failover and latency options for high availability and fault tolerance.• Configured Security group for EC2 Window and Linux instances.• Experience with monitoring tools such as Cloud Watch.

Project: Fidelity National Finance from 11/06/2014 to September 2015Role: Systems Operations Analyst Senior.Responsibilities:  Was part of L3 Windows Server team which gave BAU support for the FNF project.  Building Clusters, performing all cluster related tasks like load balancing, restarting in Windows Server2003 and 2008 and troubleshooting the same. Performing all cluster related tasks like load balancing, restarting in Windows Server2003 and 2008 and troubleshooting the same. Administered numerous VM machines and checked Server’s performance for CPU, memory and pulled the reports through vCenter4.0 Did addition and expansion of virtual hard drive and virtual RAM. Performed patch management on numerous virtual machines by installing several hotfixes and patches on windows servers to eliminate vulnerabilities. Excellent understanding of networking components (TCP/IP, WINS, DNS, DHCP)

Project: Bank of America, Bangalore from May11 to Nov11 Project: Supervalu Inc., Bangalore from Feb12 to June 2014 Role: System Engineer for Tata Consultancy Services (TCS).Responsibilities: Administering and handling all BAU administration tasks of Windows Server2003 and 2008 Servers.Handling all Server related tickets through HP Open view and CA Service desk.Performing all cluster related tasks like load balancing, restarting in Windows Server2003 and 2008 and troubleshooting the same.Have performed daily health checks in the production and non production Servers and updated in the daily service review call.Have done the whole patch management tasks manually on the production Servers by installing the critical patches in coordination with application teams.Monitoring and troubleshooting Backups in Windows Server2003 and Server2008 using IBM Tivoli TSM Backup tool.Have performed PSP and firmware upgrade in the hp Windows Servers.Troubleshooting user account lockouts using AD Lockout tool.Have performed all troubleshooting related to Windows Servers like high CPU issues, high memory usage, disk space usage using tree size professional, performance monitoring.Have troubleshooted Server reboot issues, blue screen issues and involved in various outage bridge calls representing Windows team.Prepared root cause analysis (RCA) as part of problem management for Server reboot and blue screen issues and submitted the same.Troubleshooting Server Hardware related issues through iLO and do proper parts replacement with the coordination of On-site team.Handling all virus related tickets in the servers using Mcafee tool and updating the same.Presented the day to day technical and non-technical issues related to the team in the daily calls with Onsite team.Updating and Maintaining 1000s of servers in NOS Database.

Client/Project: IBM / AT&T from Feb09 to Nov10 TCS / Tatasky from May07 to Jan09 Role: System Engineer for Net Connect Private Limited Responsibilities:Administering and handling all BAU administration tasks of Windows Server2003 Servers.Handling all Server related tickets through HP Open view and CA Service desk.Performing all cluster related tasks like load balancing, restarting in Windows Server2003 and troubleshooting the same. Have performed daily health checks in the production and non production Servers.Have done the whole patch management tasks manually on the production Servers by installing the critical patches in coordination with application teams.Have performed all troubleshooting related to Windows Servers like high CPU issues, high memory usage, disk space usage using tree size professional, performance monitoring.Have troubleshooted Server reboot issues, blue screen issues and involved in various outage bridge calls representing Windows team.Troubleshooting Server Hardware related issues through iLO and do proper parts replacement with the coordination of On-site team.Handling all virus related tickets in the servers using Mcafee tool and updating the same.Presented the day to day technical and non-technical issues related to the team in the daily calls with Onsite team.